Strategies for optimal implementation of simulated clients for measuring quality of care in low-and middle-income countries
A Fitzpatrick, K Tumlinson - Global Health: Science and Practice, 2017 - ghspjournal.org
The use of simulated clients or “mystery clients” is a data collection approach in which a
study team member presents at a health care facility or outlet pretending to be a real …
study team member presents at a health care facility or outlet pretending to be a real …
Undercover careseekers: simulated clients in the study of health provider behavior in developing countries
JM Madden, JD Quick, D Ross-Degnan… - Social science & …, 1997 - Elsevier
The simulated client method (SCM) has been used for over 20 years to study health care
provider behavior in a first-hand way while minimizing observation bias. In developing …
provider behavior in a first-hand way while minimizing observation bias. In developing …
How to do (or not to do)… using the standardized patient method to measure clinical quality of care in LMIC health facilities
Standardized patients (SPs), ie mystery shoppers for healthcare providers, are increasingly
used as a tool to measure quality of clinical care, particularly in low-and middle-income …
used as a tool to measure quality of clinical care, particularly in low-and middle-income …
[HTML][HTML] Evaluating health worker performance in Benin using the simulated client method with real children
AK Rowe, F Onikpo, M Lama, MS Deming - Implementation Science, 2012 - Springer
Background The simulated client (SC) method for evaluating health worker performance
utilizes surveyors who pose as patients to make surreptitious observations during …
utilizes surveyors who pose as patients to make surreptitious observations during …
[HTML][HTML] The catalytic role of Mystery Patient tools in shaping patient experience: A method to facilitate value co-creation using action research
Improving patients' experience in hospitals necessitates the improvement of service quality.
Using mystery patients as a tool for assessing and improving patients' experience is praised …
Using mystery patients as a tool for assessing and improving patients' experience is praised …
[HTML][HTML] Validation of a new method for testing provider clinical quality in rural settings in low-and middle-income countries: the observed simulated patient
T Aung, D Montagu, K Schlein, TM Khine… - PLoS …, 2012 - journals.plos.org
Background Assessing the quality of care provided by individual health practitioners is
critical to identifying possible risks to the health of the public. However, existing assessment …
critical to identifying possible risks to the health of the public. However, existing assessment …
Using unannounced standardised patients to obtain data on quality of care in low-income and middle-income countries: key challenges and opportunities
Standardised patients (SPs)—also called patient actors, simulated patients or mystery
clients—have a long history in medical education in high-income countries. 1–5 They are …
clients—have a long history in medical education in high-income countries. 1–5 They are …
The simulated patient method: design and application in health services research
JC Collins, WW Chong, AC de Almeida Neto… - Research in Social and …, 2021 - Elsevier
The simulated patient method is becoming increasingly popular in health services research
to observe the behaviour of healthcare practitioners in a naturalistic setting. This method …
to observe the behaviour of healthcare practitioners in a naturalistic setting. This method …
Use of standardised patients for healthcare quality research in low-and middle-income countries
The use of standardised patients (SPs)—people recruited from the local community to
present the same case to multiple providers in a blinded fashion—is increasingly used to …
present the same case to multiple providers in a blinded fashion—is increasingly used to …
The role of mystery shopping in the measurement of service performance
AM Wilson - Managing Service Quality: An International Journal, 1998 - emerald.com
This paper reports on a programme of research in the UK aimed at examining the role of
mystery shopping in the measurement and management of service quality. The research …
mystery shopping in the measurement and management of service quality. The research …
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