TABLE 3.

Phase 2 of the Poshan Didi Chatbot Pilot Phase 2 Research Questions and Hypotheses

QuestionsHypothesisExpectations From Learnings
We found mothers used very formal and polite language in Phase 1, demonstrating a high level of respect; how does users' respect compare during the semiautomated hybrid version of Poshan Didi?We would continue to see high levels of respect from users.

  • Evaluate response rates from beneficiaries based on content and message format

How will users respond to incoming messages?

  1. At least 30% or more of the users will engage with the automated menu-based interaction menu system.

  2. At least 10% of users will use the nurse-escalation system to ask a free-form question. Messages that users receive but do not explicitly reply to could still be read by users and be valuable.

  • Understand the value of real-time responses to beneficiaries that can be achieved through automation

  • Learn more about key counseling topics/queries that are relevant to mothers