Client reception and admission

Clinical management (e.g., diagnostics, care/treatment, and referral)

Person-centered care (e.g., respectful care, ensuring privacy, and confidentiality)

Recordkeeping and stock management

Assesses provider knowledge and awareness

Assesses provider skills

Exposure to training

Attitudes toward certain products, services, or workplace

Provider attitudes and biases toward clients

Perceptions of control, self-efficacy, and agency for delivering services

Supervision, including supervision frequency, feedback, and appreciation

Financial incentives

Professional growth opportunities

Peer support and facility-level norms

Quality of physical infrastructure (e.g., water and electrical source and overall cleanliness)

Management of staff (e.g., number of staff and management meetings)

Commodities and services (e.g., availability of contraceptives and examination room equipment)

Space (e.g., whether exams occurred in a separate room or behind a curtain)

Counseling materials (e.g., number of counseling aids and counseling protocols available)

Health information systems and client records