TABLE 1.

Examples of Recommended Provider and Supervisor Behavior Categoriesa

Provider BehaviorsSupervisor Behaviors
Before the Client-Provider EncounterDuring the Client-Provider Encounter
  • Self-reflecting

  • Communicating with colleagues

  • Managing facilities, stock, and supply

  • Pursuing professional development opportunities

  • Conducting systematic assessments to support sound clinical decision-making

  • Adhering to clinical guidelines

  • Counseling or client education

  • Keeping records

  • Managing work- and client-flow

  • Collaborating with colleagues

  • Making referrals

  • Encouraging client communication and question asking

  • Providing actionable feedback

  • Establishing and enacting accountability mechanisms

  • Facilitating continuous learning and advancement opportunities

  • a These are summary behavior categories that need contextual specification for effective provider behavior change programming. Practitioners should consider provider cadre, their scope of practice, the health topic/technical area of focus, and other context-specific conditions when identifying the specific behavior or set of behaviors they aim to change.