| Access | The extent to which a program ensures potential clients can reach or obtain services regardless of financial, geographic, or cultural barriers to access | Routine program monitoring data | Starting in 7 countries in 2008 and growing to 17 countries by the end of 2014 | Estimated number of family planning clients |
| Number of couple-years of protection (CYP) |
| Efficiency | How inputs (financial, human, technical) are used to produce the maximum output | Routine program monitoring data | Starting in 7 countries in 2008 and growing to 17 countries by the end of 2014 | Average number of CYPs generated per social franchisee per year |
| Quality | The degree to which a provider or facility meets certain objectives and perceived levels or expectations of health care delivery standards | Clinical quality audit | 10 countries in 2011,10 countries in 2012,15 countries in 2013,14 countries in 2014 | Mean quality score of audited social franchisees |
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| Proportion of audited social franchisees scoring over minimum standard (score ≥80%) |
| Client exit interviews | 14 countries in 2013 | Self-rating of overall experience |
| Equity | The extent to which a program ensures all potential clients have an equal or fair opportunity to obtain services. | Client exit interviews | 14 countries in 2013 | Family planning adopters: Proportion of family planning clients who newly adopt a modern contraceptive method (defined as not using a modern method during the 3 months prior to their visit) |
| Client exit interviews | 14 countries in 2013 | Age: Proportion of clients under 25 years old and proportion under 20 years old |
| Client exit interviews | 12 countries in 2013 | Poverty: Proportion of clients living below US$1.25/day and proportion living below $2.50/day |