TABLE 2. Quality Audit and Client Satisfaction Scores of Selected Marie Stopes International Social Franchisee Outlets, 2011–2014
2011 (N=61)2012a (N=164)2013 (N=211)2014 (N=200)
Overall quality score, mean (95% CI)78.5 (73.5, 83.5)80.8 (79.4, 82.3)86.6 (85.3, 88.0)87.9 (86.5, 89.3)
Proportion of audited outlets scoring higher than minimum standard score of 80%, % (95% CI)39.8 (20.9, 58.8)58.7 (49.5, 67.9)77.4 (71.7, 83.1)84.1 (78.5, 89.6)
Client satisfaction score,b mean (95% CI)4.51 (4.46, 4.56)

  • Quality scores are from clinical quality audits while client satisfaction scores are from client exit interviews.

  • ↵a The program in Pakistan used a slightly amended scoring methodology for clinical audits in 2012.

  • ↵b Total possible client satisfaction score was 5.