TABLE 2. Participants’ Reported Experiences With Receipt of IVR mLearning System Calls, Senegal 2013 (N = 20)
Experiences No. (%)
Received text message prompt from the system every day15 (75)
Frequency of receiving IVR call after texting the system as ready
 Always (100% of the time)13 (65)
 Frequently (75% of the time)5 (25)
 Sometimes (50% of the time)2 (10)
Average time to receiving IVR call after texting the system
 Less than 15 minutes16 (80)
 Between 15 and 30 minutes4 (20)
 More than 30 minutes0 (0)
Frequency of dropped IVR calls
 Never14 (70)
 Infrequently (1–4 times)4 (20)
 Sometimes (5–9 times)2 (10)
Ability to receive training questions
 Always able to receive9 (45)
 Infrequently unable to receive (1–4 times)a 8 (40)
 Sometimes unable to receive (5–9 times)a 3 (15)
IVR voice recording was easy to understand20 (100)
  • a Reasons for infrequently or sometimes not receiving training questions (number of respondents): poor reception (5); no call from system (4); issues with phone number, airtime, or phone charge (3); and inability to hear audio (1).