Experiences | No. (%) |
Received text message prompt from the system every day | 15 (75) |
Frequency of receiving IVR call after texting the system as ready | |
Always (100% of the time) | 13 (65) |
Frequently (75% of the time) | 5 (25) |
Sometimes (50% of the time) | 2 (10) |
Average time to receiving IVR call after texting the system | |
Less than 15 minutes | 16 (80) |
Between 15 and 30 minutes | 4 (20) |
More than 30 minutes | 0 (0) |
Frequency of dropped IVR calls | |
Never | 14 (70) |
Infrequently (1–4 times) | 4 (20) |
Sometimes (5–9 times) | 2 (10) |
Ability to receive training questions | |
Always able to receive | 9 (45) |
Infrequently unable to receive (1–4 times)a | 8 (40) |
Sometimes unable to receive (5–9 times)a | 3 (15) |
IVR voice recording was easy to understand | 20 (100) |
↵a Reasons for infrequently or sometimes not receiving training questions (number of respondents): poor reception (5); no call from system (4); issues with phone number, airtime, or phone charge (3); and inability to hear audio (1).