Service Characteristics and Client Satisfaction at High- and Lower-Level Facilities, Mainland Tanzania and Zanzibar
| Regional Hospital (N=254) | District Hospital or Health Center (N=158) | |
|---|---|---|
| Service Characteristics and Client Satisfaction | No. (%) | No. (%) |
| Waiting time at facility before receiving care** | ||
| Immediately | 82 (33.3) | 58 (36.9) |
| ≤30 minutes | 43 (17.5) | 45 (28.7) |
| 30–120 minutes | 45 (18.3) | 42 (26.8) |
| >120 minutes | 76 (30.9) | 12 (7.6) |
| PAC treatment method used** | ||
| MVA | 169 (72.8) | 96 (65.8) |
| Sharp curettage | 53 (22.8) | 25 (17.1) |
| Misoprostol | 10 (4.3) | 25 (17.1) |
| Received pain relief medication* | ||
| Yes | 146 (57.4) | 69 (43.7) |
| No | 108 (42.6) | 89 (56.3) |
| Recalled receiving counseling on treatment procedure* | ||
| Yes | 88 (34.6) | 70 (44.3) |
| No | 166 (65.4) | 88 (55.7) |
| Recalled receiving counseling on post-procedure danger signs** | ||
| Yes | 114 (44.9) | 27.9 (44) |
| No | 140 (55.1) | 114 (72.1) |
| Recalled receiving counseling on HIV/STIs | ||
| Yes | 8 (3.2) | 3 (1.9) |
| No | 246 (96.8) | 155 (98.1) |
| Recalled receiving counseling on postabortion fertility* | ||
| Yes | 60 (23.6) | 53 (33.5) |
| No | 194 (76.4) | 105 (66.5) |
| Recalled discussing fertility intentions** | ||
| Yes | 16 (6.3) | 39 (24.7) |
| No | 238 (93.7) | 119 (75.3) |
| Recalled receiving counseling on contraceptive methods** | ||
| Yes | 50 (19.7) | 68 (43.0) |
| No | 204 (80.3) | 90 (57.0) |
| Chose and received a modern family planning method** | ||
| Yes | 24 (9.5) | 48 (30.4) |
| No | 230 (90.5) | 110 (69.6) |
| Composite satisfaction score** | ||
| Very low | 92 (36.2) | 26 (16.4) |
| Low | 48 (18.9) | 35 (22.2) |
| High | 76 (29.9) | 55 (34.8) |
| Very high | 38 (15.0) | 42 (26.6) |