TABLE 4.

Service Characteristics and Client Satisfaction at High- and Lower-Level Facilities, Mainland Tanzania and Zanzibar

Regional Hospital (N=254)District Hospital or Health Center (N=158)
Service Characteristics and Client SatisfactionNo. (%)No. (%)
Waiting time at facility before receiving care**
Immediately82 (33.3)58 (36.9)
≤30 minutes43 (17.5)45 (28.7)
30–120 minutes45 (18.3)42 (26.8)
>120 minutes76 (30.9)12 (7.6)
PAC treatment method used**
MVA169 (72.8)96 (65.8)
Sharp curettage53 (22.8)25 (17.1)
Misoprostol10 (4.3)25 (17.1)
Received pain relief medication*
Yes146 (57.4)69 (43.7)
No108 (42.6)89 (56.3)
Recalled receiving counseling on treatment procedure*
Yes88 (34.6)70 (44.3)
No166 (65.4)88 (55.7)
Recalled receiving counseling on post-procedure danger signs**
Yes114 (44.9)27.9 (44)
No140 (55.1)114 (72.1)
Recalled receiving counseling on HIV/STIs
Yes8 (3.2)3 (1.9)
No246 (96.8)155 (98.1)
Recalled receiving counseling on postabortion fertility*
Yes60 (23.6)53 (33.5)
No194 (76.4)105 (66.5)
Recalled discussing fertility intentions**
Yes16 (6.3)39 (24.7)
No238 (93.7)119 (75.3)
Recalled receiving counseling on contraceptive methods**
Yes50 (19.7)68 (43.0)
No204 (80.3)90 (57.0)
Chose and received a modern family planning method**
Yes24 (9.5)48 (30.4)
No230 (90.5)110 (69.6)
Composite satisfaction score**
Very low92 (36.2)26 (16.4)
Low48 (18.9)35 (22.2)
High76 (29.9)55 (34.8)
Very high38 (15.0)42 (26.6)
  • Abbreviations: MVA, manual vacuum aspiration; STI, sexually transmitted infection.

  • * P<.05;

  • ** P<.001.