Study Population by Likert Scale Measures on Client Satisfaction, Mainland Tanzania and Zanzibar (N=412)
| No. (%) | |||||
|---|---|---|---|---|---|
| Satisfaction Measure | Very Low (1) | Low (2) | High (3) | Very High (4) | |
| 1 | Waiting time before receiving care | 42 (10) | 12 (3) | 63 (16) | 292 (71) |
| 2 | Privacy of counseling and procedure | 31 (8) | 9 (2) | 55 (14) | 312 (77) |
| 3 | Cleanliness of facility/PAC room | 21 (5) | 19 (5) | 111 (27) | 258 (63) |
| 4 | Organization of services | 15 (4) | 12 (3) | 78 (19) | 304 (74) |
| 5 | Treatment from staff of the facility | 9 (2) | 12 (3) | 58 (14) | 327 (81) |
| 6 | Treatment from the PAC provider | 17 (4) | 2 (<1) | 45 (11) | 344 (84) |
| 7 | Clarity, thoroughness of counseling | 46 (11) | 17 (4) | 67 (16) | 279 (68) |
| 8 | Contraceptive counseling and access to methods | 66 (16) | 23 (6) | 60 (15) | 260 (64) |
| 9 | Perception of confidentiality of client information. | 35 (9) | 21 (5) | 47 (11) | 306 (75) |
| 10 | Technical skills of PAC provider | 49 (12) | 10 (2) | 111 (27) | 240 (58) |
| 11 | Agreement to recommend service to a friend | 33 (8) | — | 18 (4) | 356 (87) |
| 12 | Agreement to come back to the same facility for the service again | 20 (5) | 1 (>1) | 16 (4) | 340 (90) |
| Composite score on satisfactiona | 115 (28)b | 83 (20)c | 131 (32)d | 83 (20)e | |