| 2013 (N=220) | 2014 (N=208) | 2015 (N=265) | |
|---|---|---|---|
| Quality-related variables | |||
| Average number of family planning methods learned about during visit | 4 | 3 | 4 |
| Received about the right level of information during visit (not too much or too little) | NA | 74% | 82% |
| Were counseled on a method other than the one they received | NA | NA | 92% |
| Received counseling on side effects | 50% | 86% | 91% |
| Received instructions on what to do if had problems/side effects | 93% | 97% | 91% |
| Felt comfortable to ask questions | NA | 96% | 80% |
| Satisfaction-related variables | |||
| Satisfied or very satisfied with: | |||
| Overall experience | 100% | 100% | 99% |
| Operating hours | 95% | 94% | 89% |
| Facility cleanliness | 93% | 98% | 82% |
| Length of waiting time after registration | 93% | 96% | 85% |
| Respectfulness of staff | 98% | 100% | 99% |
| Level of privacy during time with provider | 97% | 99% | 98% |
Abbreviations: MSIM, Marie Stopes International Mali; NA, not asked.