TABLE 2.

Client Experience Domains of the Measurement Tools in the Included Articles and Their Overlap With Larson and Colleagues’ Domainsa

Client Experience of Care Domains
Effective CommunicationRespect and DignityEmotional Support
  • Access to Information

  • Care Teams Across Settings

  • Clarity of Information

  • Communication

  • Communication and Autonomy

  • Communication with Nurses and Doctors

  • Continuity of Care

  • Coordinated and Comprehensive Care

  • Coordination

  • Coordination of Care

  • Decision Support

  • Diagnosis

  • Education and Shared Knowledge

  • Effective Use of Method

  • Eliciting Client’s Preferences

  • Financial Advice

  • Follow-up/Coordination

  • Free Flow and Accessibility of Information

  • General Practitioner Involvement

  • Goal Setting/Tailoring

  • Health Information and Decision-Making Support

  • Information and Questions

  • Information Exchange

  • Information for Treatment Decision-Making

  • Information of Care Pathway

  • Information on Changes Related to Illness

  • Information Services

  • Managing Appointments

  • Method Selection

  • Patient Activation

  • Person-Focused Care Over Time

  • Problem Solving

  • Providing General Information

  • Providing Specific Information

  • Provision of Information

  • Rapport

  • Receiving Adequate Information

  • Suspicion of Diagnosis

  • Symptom Non-reporting

  • Abuse

  • Abuse-Free Care

  • Accessibility of Care

  • Accessing Support

  • Attitude and Commitment of Service Providers

  • Autonomy

  • Care Goals for Patients

  • Conduct of Healthcare Professionals

  • Confidentiality

  • Cultural Competence

  • Decision-Making About Treatment

  • Dignity

  • Discrimination

  • Discriminatory Behavior

  • Friendliness

  • Interpersonal Connection

  • Interpersonal Relationship

  • Making Treatment Decisions

  • Non-Discrimination

  • Patient-Centered Approach by Doctors

  • Patient-Centeredness

  • Physical Abuse

  • Privacy

  • Quality of Life

  • Respect

  • Respectful and Engaging Interaction

  • Respectful and Supportive Care

  • Respectful Care

  • Respectful Coordinated Care

  • Stigma

  • Stigma and Discrimination

  • Verbal Abuse

  • Activities to Address Biopsychosocial Needs

  • Comfort

  • Disclosure Support

  • Family-Centeredness

  • Feelings of Abandonment

  • Provide Social Support

  • Psychosocial Care and Aftercare

  • Psychosocial Needs

  • Sharing Feelings with Others

  • Social Support

  • Supportive Care

  • Sustaining Normality

  • Trustful Relationship with Health Care Staff

  • Value for Non-Provider Social Support

  • Worries and Anxieties

  • a Larson and colleagues12 proposed that client experience of care is broadly composed of 3 domains: effective communication, respect and dignity, and emotional support.