More articles from METHODOLOGY

When properly implemented, use of simulated clients (“mystery clients”) can provide insight into actual experiences of real clients and evaluate quality of care. Successful implementation calls for recruiting mystery clients who represent the facility's clientele, have strong recall of recent events, and are comfortable being undercover data collectors. Developing training protocols and checklists to standardize mystery client behavior and responses is also key.

Conducting a discrete choice experiment (DCE) with CHWs via survey versus interviews gave similar findings: the most appealing attributes for these CHWs were a bicycle, transportation refund, and mobile phone. To promote meaningful and valid results, particularly when applying DCEs to lower-literacy populations such as CHWs, DCEs should (1) use a small number of job attributes to facilitate comprehension, (2) choose attribute levels (e.g., mobile phone vs. no mobile phone) that are realistic yet show sufficient range, and (3) clearly define attributes and their levels.

Piggy-backing on an existing representative household survey that includes an asset index, it is possible to assess the socioeconomic distribution of program beneficiaries at low cost. The typically large number of questions used to construct the asset index, however, deters many implementers from adopting this approach. This study demonstrates that the number of questions can be significantly reduced to a subset that takes only a few minutes to administer without substantially altering findings or policy recommendations. The relevant subset is country-specific and thus necessitates tailored country questionnaires.