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ORIGINAL ARTICLE
Open Access

Methods and Benefits of Measuring Human-Centered Design in Global Health

Cheryl Heller, Anne LaFond and Lakshmi Murthy
Global Health: Science and Practice November 2021, 9(Supplement 2):S274-S282; https://doi.org/10.9745/GHSP-D-21-00207
Cheryl Heller
aThe MeasureD Lab, New York, USA.
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  • For correspondence: cheller@commonwise.com
Anne LaFond
bJohn Snow Inc., Arlington, VA, USA.
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Lakshmi Murthy
cJatan Sansthan, Udaipur, India.
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    TABLE.

    Three Examples of Using Measurement in Human-Centered Design-Influenced Health Interventions

    ProjectMeasurement Approach
    Adolescents 360, 2016–2020 Focus: Behavior change and service improvement Mechanism: Multi-partner collaboration An adolescent sexual and reproductive health program intended to increase demand for and voluntary uptake of modern contraceptives among adolescent girls aged 15–19 years in Ethiopia, Nigeria, and TanzaniaClear problem statement and theory of changeUser-centered design researchIterative solution framingProcess evaluation including interviews, document review, and observationContinued measurement and iteration during implementationTheory-based independent outcome evaluation
    Cost effectiveness study
    Brilliance, 2010–presentFocus: Product designMechanism: Single, multi-disciplinary organizationA line of phototherapy devices intended to close the quality health care gap for underserved newborns requiring jaundice managementClear problem statement and theory of changeLandscape analysisUser-centered design researchInterviews with medical professionalsClinical observationHuman factors testing, theory of changeCustomer value chain analysisSupply chain analysisAdaptive management: routine monitoring and cycles of product adaptation
    Group Antenatal Care, 2016–2019Focus: Service improvement and behavior changeMechanism: Multi-partner collaborationDevelop and test group ANC models as alternatives for addressing shortcomings of one-to-one models to deliver higher-quality careUser-centered design researchCo-creation of potential models with key stakeholders including mock pregnancy club sessions, card sorting, and testing of visuals, focused discussionsRoutine data analysisInterviews, focus group discussions, and observation of ANC pre/postTime and motion studiesMaterials testing
    • Abbreviation: ANC, antenatal care.

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Global Health: Science and Practice: 9 (Supplement 2)
Global Health: Science and Practice
Vol. 9, No. Supplement 2
November 29, 2021
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Methods and Benefits of Measuring Human-Centered Design in Global Health
Cheryl Heller, Anne LaFond, Lakshmi Murthy
Global Health: Science and Practice Nov 2021, 9 (Supplement 2) S274-S282; DOI: 10.9745/GHSP-D-21-00207

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Methods and Benefits of Measuring Human-Centered Design in Global Health
Cheryl Heller, Anne LaFond, Lakshmi Murthy
Global Health: Science and Practice Nov 2021, 9 (Supplement 2) S274-S282; DOI: 10.9745/GHSP-D-21-00207
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  • Article
    • ABSTRACT
    • INTRODUCTION
    • OBSERVATIONS ON MEASUREMENT WHEN INTEGRATING HCD IN GLOBAL HEALTH
    • TENSIONS THAT EMERGE DURING MEASUREMENT
    • HOW TO ADDRESS TENSIONS
    • CONCLUSIONS
    • Acknowledgments
    • Author contributions
    • Competing interests
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  • Applying Human-Centered Design to Replicate an Adolescent Sexual and Reproductive Health Intervention: A Case Study of Binti Shupavu in Kenya
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