I. Key Performance Indicators | |
Contraceptive acceptance rate | |
Number of women of reproductive age who use family planning | ×100% |
Number of women eligible for modern family planning methods |
Syphilis screening among pregnant women attending antenatal care (ANC) | |
Number of pregnant women tested for syphilis | ×100% |
Total number of pregnant mothers attended at least 1 ANC visit |
Skilled delivery service coverage | |
The number of births attended by skilled health personnel | ×100% |
Total number of expected deliveries |
Postnatal care service coverage | |
Number of postnatal visits within 7 days of delivery | ×100% |
Total number of expected deliveries |
Fully immunization coverage | |
Number of children who received all vaccine doses before first birthday | ×100% |
Total number of surviving infants |
Under 2 years growth monitoring service coverage | |
Number of children less than 2 year weighed during growth monitoring session | ×100% |
Total estimated children under 2 years |
Availability of essential (tracer drugs) | |
Sum of tracer drugs × months available in the time period | ×100% |
Sum tracer drugs × sum total number of months in time period |
Clean and safe facility | |
Number of clean and safe facility minimum standards met | ×100% |
Total number of clean and safe facility minimum standards (met and unmet) |
Availability of laboratory and diagnostic services | |
Number of laboratory services minimum standards met | ×100% |
Total number of laboratory services minimum standards (met and unmet) |
Patient flow and service organization | |
Number of patient flow and service organization minimum standards met | ×100% |
Total number of patient flow and service organization minimum standards (met and unmet) |
II. Community Scorecard Facilitation and Scoring |
Indicator 1: Compassionate, respectful, and caring health workforce |
Consider patients as human beings, and provide person-centered care with empathy; effective communication with health care teams and in interactions with patients; and respect for and facilitation of patients' and families' participation in decisions and care |
Indictor 2: Patient waiting time for health care services |
Waiting time refers to the time from the patient's arrival at the health facility to the time the patient receives services |
Indicator 3: Availability of services, biomedical equipment, and pharmaceutical supplies |
Availability of services, biomedical equipment, and pharmaceutical supplies |
Indicator 4: Health facility infrastructure |
Health facility has adequate infrastructure, such as appropriate building, electricity, and water, and the infrastructure is functional for patient care. |
Indicator 5: Ambulance service and management |
Ambulance service is readily available whenever it is required, and transparent and appropriate ambulance car service management is in place. |
Indicator 6: Clean and safe health facility |
Health facility compound is clean, green, and pleasing; clinical service areas, such as the outpatient rooms, inpatient beds, and laboratory service area, are safe, hygienic, and odor free; and waste disposal mechanism managed without risk to the health workers, patients, and community members. |