Skip to main content

Main menu

  • Content
    • Current Issue
    • Advance Access
    • Archive
    • Supplements
    • Special Collections
    • Topic Collections
  • For Authors
    • Instructions for Authors
    • Tips for Writing About Programs in GHSP
      • Local Voices Webinar
      • Connecting Creators and Users of Knowledge
    • Submit Manuscript
    • Publish a Supplement
    • Promote Your Article
    • Resources for Writing Journal Articles
  • About
    • About GHSP
    • Editorial Team
    • Advisory Board
    • FAQs
    • Instructions for Reviewers

User menu

  • My Alerts

Search

  • Advanced search
Global Health: Science and Practice
  • My Alerts

Global Health: Science and Practice

Dedicated to what works in global health programs

Advanced Search

  • Content
    • Current Issue
    • Advance Access
    • Archive
    • Supplements
    • Special Collections
    • Topic Collections
  • For Authors
    • Instructions for Authors
    • Tips for Writing About Programs in GHSP
    • Submit Manuscript
    • Publish a Supplement
    • Promote Your Article
    • Resources for Writing Journal Articles
  • About
    • About GHSP
    • Editorial Team
    • Advisory Board
    • FAQs
    • Instructions for Reviewers
  • Alerts
  • Find GHSP on LinkedIn
  • Visit GHSP on Facebook
  • RSS
ORIGINAL ARTICLE
Open Access

Client Perceptions of Quality and Choice at Static, Mobile Outreach, and Special Family Planning Day Services in 3 African Countries

Leah Jarvis, Jane Wickstrom and Caitlin Shannon
Global Health: Science and Practice October 2018, 6(3):439-455; https://doi.org/10.9745/GHSP-D-18-00047
Leah Jarvis
aEngenderHealth, New York, NY, USA. Now with Population Council, New York, NY, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
  • For correspondence: ljarvis{at}popcouncil.org
Jane Wickstrom
bEngenderHealth, New York, NY, USA. Now with the Bill & Melinda Gates Foundation, Seattle, WA, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Caitlin Shannon
cEngenderHealth, New York, NY, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
PreviousNext
  • Article
  • Figures & Tables
  • Info & Metrics
  • Comments
  • PDF
Loading

Figures & Tables

Figures

  • Tables
  • Figure
    • Download figure
    • Open in new tab
    • Download powerpoint

    Clients of mobile outreach services in Tanzania listen to a group family planning counseling session. © 2015 Sala Lewis/EngenderHealth

  • Figure
    • Download figure
    • Open in new tab
    • Download powerpoint

    A family planning provider in Tanzania counsels a client of mobile outreach services on IUDs. © 2015 Sala Lewis/EngenderHealth

Tables

  • Figures
    • View popup
    TABLE 1.

    Indicators of Full, Free, and Informed Choice and Rationale for Inclusion

    IndicatorRationaleDenominator
    1. Received an FP methodClients receiving FP is key to FFIC; however, a client not receiving a method does not necessarily demonstrate a lack of choice. A client may come for removal, other services, or choose not to adopt a method.All women
    2. Reported being asked about reproductive intentions (when or whether a client wants more children)Provider's knowledge of a client's desire to delay, space, or limit childbearing is important for recommending appropriate methods.
    3. Reported discussing 3 or more methods with providerClients should be aware that they have options to select the method best suited for them.
    4. Client given a chance to ask questionsClients in any clinical setting should be given an opportunity to ask questions.
    5. Obtained FP method of choiceFull choice and free choice are contingent on the client receiving her desired method. The reasons for not receiving the desired method include unavailability of the method, lack of a trained provider, cost, medical contraindication, or other.Women who adopted an FP method
    6. Participated in FP decision making (client chose method by herself, jointly with the provider, or jointly with a partner)Clients should have agency in choosing their method, either by themselves or together with the provider, with a partner, or with someone else. If the client reported that someone else made the decision for her, a lack of FFIC is indicated.
    7. Counseled on method receivedThe client being given general information on the method received is key to being informed.
    8. Counseled on benefits of method receivedThe client being told the benefits (e.g., effectiveness, health benefits) of the method received is key to being informed.
    9. Counseled on side effects of method receivedThe client being told and understanding the side effects of the method received is key to being informed and can also prevent early discontinuation.
    10. Told where to get implant/IUD removedA client should know the effort required to have the LARC removed before she adopts it (e.g., long distance travel).Women who adopted a LARC
    11. Told when to get implant/IUD removedA client should know when to have the LARC removed. This is key to correct use and fulfilling reproductive intentions.
    12. Told could have implant/IUD removed whenever she wantedA client should know that she is free to discontinue use when desired. This is key to free choice.
    13. Could correctly state the maximum duration of implant/IUD useThis indicator verified that clients understood the maximum duration of use.
    FFIC composite: Percentage of FP adopters who responded positively to indicators 3 through 9These 7 indicators represent the minimum threshold for a client to fully exercise FFIC. All 7 indicators had to have a positive response for this indicator to be satisfied.Women who adopted an FP method
    FFIC score: Average number of indicators 3 through 9 for which the response was positive (maximum score of 7)The average provides a more nuanced view of the differences among service-delivery approaches.
    FFIC LARC composite: Percentage of LARC adopters who responded positively to indicators 3 through 13These 11 indicators represent the minimum threshold for a client to fully exercise FFIC when obtaining a LARC: all regular indicators of FFIC plus 4 specific to LARC. All 11 indicators had to have a positive response for this indicator to be satisfied.Women who adopted a LARC
    FFIC LARC score: Average number of indicators 3 through 13 for which the response was positive (maximum score of 11)The average score provides a more nuanced view of the differences among service delivery approaches.
    • Abbreviations: FFIC, full, free, and informed choice; FP, family planning; IUD, intrauterine device; LARC, long-acting reversible contraception.

    • View popup
    TABLE 2.

    Profile of Family Planning Users by Country and Service Delivery Modality

    DRC (N=235)aTanzania (N=200)Uganda (N=150)
    Static n=55Outreach n=120FP Day n=60Static n=100Outreach n=100Static n=90Outreach n=60
    Age
    Age, years, mean29.226.9*b28.9*c27.628.826.927.9
    Age, years, range19–4917–4518–4418–4917–4617–4717–41
    Age groups, years, %
        15–191.811.%5.05.011.011.15.0
        20–2425.530.018.341.026.028.923.2
        25–2929.122.535.017.019.026.733.3
        30–3416.424.223.319.013.016.723.3
        35–3923.69.210.08.020.014.411.7
        ≥403.62.58.310.011.02.23.3
    Marital Status
    Married or in union, %81.868.381.784.082.080.093.3*
    No. of Children
    No. of children, mean3.84.14.12.83.43.34.1*
    No. of children, range1–100–101–90–110–110–90–11
    No. of children, distribution, %
        0–349.144.238.376.062.0*54.343.3
        >350.955.861.724.038.0*45.656.7
    Education
    Received at least some secondary education, %83.675.075.025.0%15.031.125.0
    Read some/all sample sentence,e %83.360.8**b63.3*d85.083.080.075.0
    Socioeconomic Status
    Owns a mobile phone, %74.646.7***b56.7*d59.038.0**63.358.3
    Has electricity, %87.382.563.3**c,d26.024.030.025.0
    Occupationf
    Housewife/not working, %27.340.841.716.012.018.913.3
    Farmer, %1.82.53.359.082.0***55.665.0
    Trader/business owner, %47.343.343.315.02.0***20.015.0
    Contraceptive History
    Ever used modern FP, %81.866.7*b65.0*d91.090.098.9100.0
    Ever used non-condom modern FP, %74.646.7***b51.7*d83.084.088.996.7
    Ever used LA/PM, %5.52.53.333.036.025.615.0
    Method Preferences
    Had a preference for implant, %58.286.7***b85.0***d41.055.025.651.7***
    Had a preference for LA/PM, %58.286.7***b88.3***d47.062.0*28.953.3**
    Had a preference for short-acting method, %29.12.5***b6.7**d37.020.0**63.333.3***
    Fertility Desires
    Wants no more children, %34.641.730.014.032.0**25.641.7*
    Wants child 2 or more years, %49.140.050.067.055.044.438.3
    Doesn't know when or if want more, %9.110.016.714.03.05.66.7
    • Abbreviations: DRC, Democratic Republic of the Congo; FP, family planning; LA/PM, long-acting or permanent method.

    • ↵a One-way analyses of statistical significance were conducted between mobile outreach and static services; special family planning days and static services; and special family planning days and mobile outreach.

    • ↵b Difference between mobile outreach and static services was statistically significant.

    • ↵c Difference between special family planning days and mobile outreach was statistically significant.

    • ↵d Difference between special family planning days and static services was statistically significant.

    • ↵e Women who were visually impaired or who did not read the language on the card (n=5) were excluded.

    • ↵f Only the 3 most common occupations overall are listed, so categories do not add up to 100%.

    • ↵* P≤.05;

    • ↵** P≤.01;

    • ↵*** P≤.001

    • View popup
    TABLE 3.

    Primary Family Planning Method Received, by Country and Service Delivery Approach

    MethodDRC (N=235)aTanzania (N=200)Uganda (N=150)
    Static (%) n=55Outreach (%) n=120FP Day (%) n=60Static (%) n=100Outreach (%) n=100Static (%) n=90Outreach (%) n=60
    No method5.52.50.06.09.08.918.3
    Condom0.00.00.03.01.02.20.0
    Pill1.80.00.013.09.011.111.7
    Injectable29.13.3***b1.7***c24.08.0**51.123.3**
    Implant63.494.2***b96.7***c46.064.0**24.443.3*
    IUD0.00.01.78.04.02.23.3
    Tubal ligation0.00.00.00.05.0*0.00.0
    • Abbreviations: DRC, Democratic Republic of the Congo; FP, family planning; IUD, intrauterine device.

    • ↵* P≤.05;

    • ↵** P≤.01;

    • ↵*** P≤.001.

    • ↵a One-way analyses of statistical significance were conducted between mobile outreach and static services, special family planning days and static services, and family planning days and mobile outreach.

    • ↵b Difference between mobile outreach and static services was statistically significant.

    • ↵c Difference between special family planning days and static services was statistically significant.

    • View popup
    TABLE 4.

    Measures of the Association of Service Delivery Approach With Elements of FFIC, by Country

    OutcomeDRC (N=235)Tanzania (N=200)Uganda (N=150)
    Static (n=55) %Outreach/Special FP Day (n=180) %OR (95% CI)a or P ValuebStatic (n=100) %Outreach (n=100) %OR (95% CI)aStatic (n=90) %Outreach (n=60) %OR (95% CI)aor P Valueb
    All women
    1. Obtained a method94.698.33.4 (0.4,27.9)94.091.00.6 (0.1,5.9)91.181.70.4 (0.1,2.3)
    2. Reported being asked about reproductive intentions80.059.40.4 (0.1,2.7)94.075.00.2 (0.1,0.7)**64.455.00.7 (0.4,1.3)
    3. Reported discussing three or more methods with provider65.578.31.9 (0.4,10.1)90.081.00.5 (0.2,1.1)26.741.72.0 (0.3,12.5)
    4. Given a chance to ask questions61.848.30.6 (0.1,2.4)72.070.00.9 (0.7,1.2)75.696.79.4 (0.8,115.2)
    Women who adopted an FP methodn=52n=177n=94n=91n=82n=49
    5. Obtained FP method of choice100.098.3NA92.696.72.4 (0.2,24.7)97.695.90.6 (0.1,2.6)
    6. Participated in FP decision making96.274.00.1 (0.0,0.4)***97.987.90.2 (0.0,2.3)92.789.80.7 (0.4,1.4)
    7. Counseled on method received80.883.61.2 (0.2,8.7)93.687.90.5 (0.4,0.6)***39.042.91.2 (0.2,6.1)
    8. Counseled on benefits of method received69.275.11.4 (0.3,6.6)84.078.00.7 (0.4,1.1)76.885.71.8 (0.6,5.4)
    9. Counseled on side effects of method received69.262.70.7 (0.2,3.2)75.558.20.5 (0.2,1.1)63.465.31.1 (0.6,1.9)
    FFIC composite: Percentage of women who adopted an FP method responding positively to ALL indicators 3 through 948.119.20.3 (0.1,1.3)48.931.90.5 (0.4,0.7)***22.020.40.9 (0.1,5.6)
    Women who adopted a LARCn=35n=172n=54n=68n=24n=28
    10. Told where to get implant/IUD removed74.370.40.8 (0.2,3.8)96.279.10.1 (0.1,0.2)***79.292.93.4 (1.4,10.2)*
    11. Told when to get implant/IUD removed85.781.40.7 (0.1,4.3)98.189.40.2 (0.0,2.6)91.796.42.5 (1.4,4.2)***
    12. Told could have implant/IUD removed whenever wanted77.176.71.0 (0.1,6.7)84.968.70.4 (0.1,1.3)83.396.45.4 (0.6,51.6)
    13. Could correctly state when implant or IUD would expire85.780.80.7 (0.1,4.1)88.986.80.8 (0.5,1.4)91.792.91.2 (0.6,2.2)
    FFIC LARC composite: Percentage of women who adopted a LARC responding positively to ALL indicators 3 through 1337.115.70.3 (0.1,1.8)40.726.40.5 (0.3,0.8)**20.817.90.8 (0.1,5.1)
    FFIC mean score
    FFIC mean score: Average number of indicators 3 through 9 for which response was positive (highest possible score = 7) among women who adopted an FP method5.55.2.236.15.6.02*4.85.1.15
    FFIC mean LARC score: Average number of indicators 3 through 13 for which response was positive (highest possible score = 11) among women who adopted a LARC8.58.3.709.88.7.002**8.38.6.33
    • Abbreviations: CI, confidence interval; DRC, Democratic Republic of the Congo; FFIC, full, free, and informed choice; FP, family planning; IUD, intrauterine device; LARC, long-acting reversible contraception; OR, odds ratio.

    • ↵* P≤.05;

    • ↵** P≤.01;

    • ↵*** P≤.001.

    • ↵a Error estimates are adjusted for clustering by facility.

    • ↵b P values are reported for the FFIC mean scores at the end of the table.

    • View popup
    TABLE 5.

    Proportion of Clients Reporting Being “Very Satisfied” With Aspects of Services, by Country and Service Delivery Modality

    DRC (N=235)Tanzania (N=200)Uganda (N=150)
    Static (n=55) %Outreach/SpecialFP Day (n=180) %OR (95% CI)aStatic (n=100) %Outreach (n=100) %OR (95% CI)aStatic (n=90) %Outreach (n=60) %OR (95% CI)a
    Amount of time waited to see a provider69.132.20.2 (0.1, 0.8)*94.084.00.3 (0.1, 0.8)*27.866.75.2 (2.3, 12.0)***
    Privacy of your consultation with the provider78.242.20.2 (0.0, 1.1)94.091.00.6 (0.0, 0.8)***72.295.07.3 (1.6, 33.3)*
    The cleanliness of the facility65.525.00.2 (0.0, 1.2)85.081.00.8 (0.2, 2.4)41.161.72.3 (0.7, 8.0)
    The amount of FP information you were given65.527.80.2 (0.0, 0.8)*88.085.00.8 (0.2, 2.6)56.773.32.1 (1.2, 3.7)**
    The opportunity to ask questions45.516.90.2 (0.1, 0.7)**87.080.00.6 (0.2, 1.7)71.195.07.7 (1.9, 31.0)**
    The quality of the FP counseling you received61.133.90.3 (0.1, 1.3)91.085.00.6 (0.3, 1.1)46.768.32.5 (1.4, 4.3)**
    The way you were treated by staff87.343.30.1 (0.0, 0.4)***95.088.00.4 (0.2, 0.7)**67.886.73.1 (1.2, 8.3)*
    The way you were treated by the provider89.143.30.1 (0.0, 0.7)*95.088.00.4 (0.1, 1.5)87.898.38.2 (0.7, 88.9)
    Overall satisfaction with services79.640.60.2 (0.0, 2.0)96.089.00.3 (0.2, 0.6)78.991.72.9 (0.7, 11.8)
    • Abbreviations: CI, confidence interval; DRC, Democratic Republic of the Congo; FP, family planning; OR, odds ratio.

    • ↵* P≤.05;

    • ↵** P≤.01;

    • ↵*** P≤.001.

    • ↵a Error estimates are adjusted for clustering by facility.

PreviousNext
Back to top

In this issue

Global Health: Science and Practice: 6 (3)
Global Health: Science and Practice
Vol. 6, No. 3
October 03, 2018
  • Table of Contents
  • About the Cover
  • Index by Author
  • Complete Issue (PDF)
Print
Download PDF
Article Alerts
Sign In to Email Alerts with your Email Address
Email Article

Thank you for your interest in spreading the word about Global Health: Science and Practice.

NOTE: We only request your email address so that the person you are recommending the page to knows that you wanted them to see it, and that it is not junk mail. We do not capture any email address.

Enter multiple addresses on separate lines or separate them with commas.
Client Perceptions of Quality and Choice at Static, Mobile Outreach, and Special Family Planning Day Services in 3 African Countries
(Your Name) has forwarded a page to you from Global Health: Science and Practice
(Your Name) thought you would like to see this page from the Global Health: Science and Practice web site.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Citation Tools
Client Perceptions of Quality and Choice at Static, Mobile Outreach, and Special Family Planning Day Services in 3 African Countries
Leah Jarvis, Jane Wickstrom, Caitlin Shannon
Global Health: Science and Practice Oct 2018, 6 (3) 439-455; DOI: 10.9745/GHSP-D-18-00047

Citation Manager Formats

  • BibTeX
  • Bookends
  • EasyBib
  • EndNote (tagged)
  • EndNote 8 (xml)
  • Medlars
  • Mendeley
  • Papers
  • RefWorks Tagged
  • Ref Manager
  • RIS
  • Zotero
Share
Client Perceptions of Quality and Choice at Static, Mobile Outreach, and Special Family Planning Day Services in 3 African Countries
Leah Jarvis, Jane Wickstrom, Caitlin Shannon
Global Health: Science and Practice Oct 2018, 6 (3) 439-455; DOI: 10.9745/GHSP-D-18-00047
del.icio.us logo Twitter logo Facebook logo Mendeley logo
  • Tweet Widget
  • Facebook Like
  • Google Plus One

Statistics from Altmetric.com

Jump to section

  • Article
    • Abstract
    • BACKGROUND
    • METHODS
    • RESULTS
    • DISCUSSION
    • CONCLUSIONS
    • Acknowledgments
    • Notes
    • Notes
    • REFERENCES
  • Figures & Tables
  • Info & Metrics
  • Comments
  • PDF

Related Articles

  • No related articles found.
  • PubMed
  • Google Scholar

Cited By...

  • Predictors of modern contraceptive use among women and men in Uganda: a population-level analysis
  • Google Scholar

More in this TOC Section

  • Development of a Cervical Cancer Screening Program in Rural Guatemala
  • A Novel Approach to Assessing the Potential of Electronic Decision Support Systems to Improve the Quality of Antenatal Care in Nepal
  • People that Deliver Theory of Change for Building Human Resources for Supply Chain Management: Applications in sub-Saharan Africa and Southeast Asia
Show more ORIGINAL ARTICLE

Similar Articles

Subjects

  • Health Topics
    • Family Planning and Reproductive Health
Johns Hopkins Center for Communication Programs

Follow Us On

  • LinkedIn
  • Facebook
  • RSS

Articles

  • Current Issue
  • Advance Access Articles
  • Past Issues
  • Topic Collections
  • Most Read Articles
  • Supplements

More Information

  • Submit a Paper
  • Instructions for Authors
  • Instructions for Reviewers

About

  • About GHSP
  • Advisory Board
  • FAQs
  • Privacy Policy
  • Contact Us

© 2025 Creative Commons Attribution 4.0 International License. ISSN: 2169-575X

Powered by HighWire