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FIELD ACTION REPORT
Open Access

Nurse Mentors to Advance Quality Improvement in Primary Health Centers: Lessons From a Pilot Program in Northern Karnataka, India

Elizabeth A Fischer, Krishnamurthy Jayana, Troy Cunningham, Maryann Washington, Prem Mony, Janet Bradley and Stephen Moses
Global Health: Science and Practice December 2015, 3(4):660-675; https://doi.org/10.9745/GHSP-D-15-00142
Elizabeth A Fischer
aIntraHealth International, Chapel Hill, NC, USA
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Krishnamurthy Jayana
bKarnataka Health Promotion Trust, Bangalore, India
cUniversity of Manitoba, Department of Community Health Services, Winnipeg, Canada
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Troy Cunningham
bKarnataka Health Promotion Trust, Bangalore, India
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Maryann Washington
dSt. John’s National Academy of Health Sciences, St. John’s Research Institute, Bangalore, India
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Prem Mony
dSt. John’s National Academy of Health Sciences, St. John’s Research Institute, Bangalore, India
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Janet Bradley
cUniversity of Manitoba, Department of Community Health Services, Winnipeg, Canada
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Stephen Moses
cUniversity of Manitoba, Department of Community Health Services, Winnipeg, Canada
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Figures

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  • FIGURE 1.
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    FIGURE 1.

    Eight Priority Districts of the Mentoring Intervention, Northern Karnataka, India

  • FIGURE 2.
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    FIGURE 2.

    Typical Nurse Mentoring Visit

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    A nurse mentor (left) in Karnataka, India, explains how to complete and use patient case sheets with staff nurses (right).

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    A nurse mentor (right) in Karnataka, India, uses a training model to demonstrate newborn resuscitation to staff nurses.

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    TABLE 1 Trends in Institutional Deliveries, Northern Karnataka vs. Karnataka State
    % Institutional Deliveries% Deliveries in Government Facility
    2007–082012–132007–082012–13
    Northern Karnataka (8 districts)50.479.918.243.4
    Karnataka state65.189.033.051.8
    • Source: Regression analysis of data from the District-Level Household and Facility Survey (DLHS)9 2007-08 and 2012-2013 based on methodology by Somayajulu et al.10

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    TABLE 2 Summary of Qualitative Study Methods
    Study MethodsParticipantsNumber of Sessions/ParticipantsPurpose
    Mentor observationsTrained mentors• 13 observations
    • 11 participants (2 observed twice)
    Document behaviors of mentors and their interactions with PHC staff
    Focus group discussionsMentors• 9 focus groups
    • 56 participants in groups of 6–8 each (including 18 mentors interviewed more than once)
    Gather mentor self-assessments and perceptions of the mentoring process and changes in PHCs
    Individual and small-group interviewsPHC medical officers, staff nurses, pharmacists, district health officers• 25 interviews
    • 25 participants (1–4 per session)
    Gather perceptions of the mentoring process and assess mentoring tools and procedures, challenges, successes, and PHC improvements
    • Abbreviation: PHC, primary health center.

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    TABLE 3 Key Findings About Nurse Mentoring Program in Northern Karnataka, India, Based on Qualitative Interviews and Observations
    Quality of Primary Health Centers:
    ✓ Areas Improving
    X Areas Resistant/Slower to Change
    Success FactorsChallenges
    Clinical Practices
    ✓ Better understanding and use of AMTSL
    ✓ Diminished use of labor augmentation
    ✓ Routine administration of vitamin K
    ✓ Use of radiant warmers for low birth weight newborns
    ✓ Better understanding of how to handle complications such as newborn resuscitation and postpartum hemorrhage
    X Postnatal check-ups at 15-minute intervals difficult to comply with
    X Objections by MOs who were not updated with latest clinical guidelines
    • Rapport and trust between nurse mentors and staff nurses
    • Strengthening of nurses’ clinical skills through demonstrations, bedside teaching, case sheet reviews, and case studies
    • High-volume PHCs require more support than low- or moderate-volume facilities
    • More difficult for mentors to engage with busy staff nurses
    • Cultural practices that undermine provision of comprehensive care (e.g., arriving in advanced stages of labor, discharge before 48 hours)
    Availability of Equipment, Drugs, and Supplies
    ✓ Procurement of needed equipment, drugs, and supplies
    ✓ Creation of MNCH complication kits
    ✓ Replacement of damaged equipment
    ✓ Increased availability of drugs and supplies
    X Deficiencies in basic infrastructure harder to address
    • Quality improvement processes and tools, including team-based assessment and action plans
    • Access to government untied funds to procure needed supplies
    • Absent or inadequate PHC (MO) leadership support discouraged teamwork in a small number of facilities
    Referral Processes
    ✓ Improved appropriate identification and pre-referral management
    ✓ PHCs posted referral directories
    ✓ Nurses called referral facilities in advance more often
    ✓ Nurses increasingly tracked referral outcomes
    X Automatic referral without prior assessment continued in some instances
    • Use of case sheets to identify complications requiring referral
    • Case reviews and mentor reinforcement of referral guidelines
    • Understaffed facilities and overworked staff find it hard to perform complete pre-referral management
    • Inadequate referral facilities
    • Patient and family member resistance to referral
    Infection Prevention
    ✓ Improved sterilization practices
    ✓ Greater cleanliness in labor rooms
    X Overall facility cleanliness still deficient
    X Deficiencies in basic infrastructure (water, toilets)
    • Mentor reinforcement of infection prevention
    • Demonstration of infection prevention practices with all nurses and cleaners
    • Cleaning staff resistant to changing practices
    • Long time needed to change ingrained attitudes and practices
    • Abbreviations: AMTSL, active management of the third stage of labor; MNCH, maternal, newborn, and child health; MO, medical officer; PHC, primary health center.

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    TABLE 4 Average Monthly Delivery Volume at Primary Health Centers (PHCs) in Eight Districts in Northern Karnataka, 2013
    Volume Level
    Low (0–19 deliveries/month)Moderate (20–39 deliveries/month)High (≥40 deliveries/month)
    No. (%) of PHCs298 (77%)67 (17%)20 (5%)
    No. (%) of deliveries2800 (50%)1710 (31%)1060 (19%)

Additional Files

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  • GHSP-D-15-00142 Supplementary Material

    Fischer et al. doi: 10.9745/GHSP-D-15-00142

    • Supplementary Material - Fischer et al. doi: 10.9745/GHSP-D-15-00142
    • Supplementary Material - Fischer et al. doi: 10.9745/GHSP-D-15-00142
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Global Health: Science and Practice: 3 (4)
Global Health: Science and Practice
Vol. 3, No. 4
December 01, 2015
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Nurse Mentors to Advance Quality Improvement in Primary Health Centers: Lessons From a Pilot Program in Northern Karnataka, India
Elizabeth A Fischer, Krishnamurthy Jayana, Troy Cunningham, Maryann Washington, Prem Mony, Janet Bradley, Stephen Moses
Global Health: Science and Practice Dec 2015, 3 (4) 660-675; DOI: 10.9745/GHSP-D-15-00142

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Nurse Mentors to Advance Quality Improvement in Primary Health Centers: Lessons From a Pilot Program in Northern Karnataka, India
Elizabeth A Fischer, Krishnamurthy Jayana, Troy Cunningham, Maryann Washington, Prem Mony, Janet Bradley, Stephen Moses
Global Health: Science and Practice Dec 2015, 3 (4) 660-675; DOI: 10.9745/GHSP-D-15-00142
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