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TUTORIAL
Open Access

Patient Flow Analysis in Resource-Limited Settings: A Practical Tutorial and Case Study

Cinnamon A Dixon, Damien Punguyire, Melinda Mahabee-Gittens, Mona Ho and Christopher J Lindsell
Global Health: Science and Practice March 2015, 3(1):126-134; https://doi.org/10.9745/GHSP-D-14-00121
Cinnamon A Dixon
aUniversity of Cincinnati, Cincinnati Children's Hospital Medical Center, Division of Emergency Medicine, Cincinnati, OH, USA
bUniversity of Cincinnati, Cincinnati Children's Hospital Medical Center, Center for Global Health, Department of Pediatrics, Cincinnati, OH, USA
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  • For correspondence: cinnamon.dixon{at}cchmc.org
Damien Punguyire
cKintampo Municipal Hospital, Kintampo, Ghana
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Melinda Mahabee-Gittens
aUniversity of Cincinnati, Cincinnati Children's Hospital Medical Center, Division of Emergency Medicine, Cincinnati, OH, USA
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Mona Ho
aUniversity of Cincinnati, Cincinnati Children's Hospital Medical Center, Division of Emergency Medicine, Cincinnati, OH, USA
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Christopher J Lindsell
dUniversity of Cincinnati, College of Medicine, Department of Emergency Medicine, Cincinnati, OH, USA
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Figures & Tables

Figures

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  • FIGURE 1.
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    FIGURE 1.

    Patient Flow Analysis Time Log

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    At Kintampo Municipal Hospital in Ghana, patients wait for medical care, with green patient flow analysis time logs attached to their medical charts. Time logs were purposely printed on bright green paper and stapled to the front of patients' charts to increase their visibility.

  • FIGURE 2.
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    FIGURE 2.

    Possible Patient Care Flow Paths Through the Kintampo Municipal Hospital in Ghana

    a History Taking: Nurse solicits chief complaint and obtains patient's temperature and blood pressure.

    b Consultation-1: First consultation with a medical provider (physician or medical assistant); history and physical performed, ancillary tests ordered, and/or the patient is discharged home via the dispensary.

    c Consultation-2: Second consultation with a medical provider (depending on the time of day and availability of medical providers); if there is no second consultation, the patient is sent directly from ancillary testing to the dispensary for medications and discharged home.

    d Injection Room: Patients undergo scheduled treatment for chronic diseases (e.g., tuberculosis).

Tables

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    TABLE 1. Number of Patients Arriving to the Hospital per Hour
    Arrival HourMeanSDMedianMinimumMaximum
    05:00–05:597.21.57.05.09.0
    06:00–06:5912.42.312.09.015.0
    07:00–07:5918.65.718.013.027.0
    08:00–08:5918.63.519.015.022.0
    09:00–09:5915.27.216.05.025.0
    10:00–10:5912.46.911.06.024.0
    11:00–11:594.63.04.01.09.0
    12:00–12:594.42.34.02.08.0
    13:00–13:591.70.62.01.02.0
    14:00–14:594.00.04.04.04.0
    15:00–15:593.01.43.02.04.0
    • Abbreviation: SD, standard deviation.

    • View popup
    TABLE 2. Duration In and Between Hospital Locations (in Hours)
    In/Between LocationMeanSDMedianIQRMinimumMaximum
    Registration0.150.190.120.08–0.1803.10
    History taking0.070.070.070.05–0.0801.03
    Consultation-10.120.190.080.07–0.1202.13
    Consultation-20.070.100.050.03–0.080.020.83
    Laboratory0.790.560.720.45–0.970.052.82
    X-ray0.240.110.240.17–0.320.170.32
    Dispensary0.140.870.070.03–0.12017.15
    Arrival – Registration2.241.252.301.35–3.220.026.47
    Registration – History taking0.650.550.450.23–0.9202.55
    History taking – Consultation-11.511.101.420.73–2.14012.07
    Consultation-1 – Laboratory0.130.130.080.03–0.150.020.78
    Laboratory – Consultation-21.002.700.290.12–0.530.0215.17
    Consultation-2 – Dispensary0.170.140.130.08–0.2400.62
    Laboratory – Dispensary0.520.670.280.12–0.590.082.08
    Consultation-1 – Dispensary0.220.300.150.07–0.2803.15
    TOTAL5.061.585.184.07–6.200.609.42
    • Abbreviations: IQR, interquartile range; SD, standard deviation.

    • View popup
    TABLE 3. Observational Findings of Hospital Staffing and Hours of Operation at Kintampo Municipal Hospital
    Hospital LocationRange of Opening TimesStaff NumberStaffing HoursRange of Closing TimesTotal Daily Patient Care Hours (mean)
    Registration05:45105:30–08:0014:00–16:009
    208:00–09:00
    3After 09:00
    History Taking08:00108:30–09:0014:457
    2After 09:00
    Consultation Room 109:30–11:00114:00–16:004.2
    Consultation Room 210:00–11:30113:00–15:003.3
    Consultation Room 308:15–10:00112:45–15:005.4
    Consultation Room 411:00–12:00114:003.0a
    Laboratory07:00
    Dispensary08:30
    • ↵a Medical provider for Consultation Room 4 was not present on 3 days of the patient flow analysis; data available for only 2 days.

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Global Health: Science and Practice: 3 (1)
Global Health: Science and Practice
Vol. 3, No. 1
March 01, 2015
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Patient Flow Analysis in Resource-Limited Settings: A Practical Tutorial and Case Study
Cinnamon A Dixon, Damien Punguyire, Melinda Mahabee-Gittens, Mona Ho, Christopher J Lindsell
Global Health: Science and Practice Mar 2015, 3 (1) 126-134; DOI: 10.9745/GHSP-D-14-00121

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Patient Flow Analysis in Resource-Limited Settings: A Practical Tutorial and Case Study
Cinnamon A Dixon, Damien Punguyire, Melinda Mahabee-Gittens, Mona Ho, Christopher J Lindsell
Global Health: Science and Practice Mar 2015, 3 (1) 126-134; DOI: 10.9745/GHSP-D-14-00121
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    • INTRODUCTION
    • CONDUCTING A PATIENT FLOW ANALYSIS
    • A CASE STUDY FROM GHANA
    • RESULTS
    • DISCUSSION
    • CONCLUSION
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