Figures & Tables
Figures
A communication poster encourages caregivers of children to call the Chipatala Cha Pa Foni hotline to get answers to their health-related questions.
A hotline worker answers an incoming calling using a touch screen device that prompts the worker to identify the client's symptoms and information needs.
A woman uses a community volunteer's mobile phone to access the health message delivered by the Chipatala Cha Pa Foni project.
- FIGURE 1.
Delivery Success Rates of Messages Over Time, by Delivery Method, September 2011–June 2013
Success rate for pushed SMS and voice messages is the percent of messages successfully received within 3 attempts; for retrieved voice messages, the success rate is the percent of expected messages successfully retrieved.
- FIGURE 2.
Percentage of Successful Message Retrieval Attempts Among Retrieved Voice Message Subscribers, by Type of Subscriber, September 2011–June 2013
Tables
Subscriber Message Type SMS Voice Pregnant Women Message 1: When you and your family know that you are pregnant, a visit to ANC will help you understand everything you need to do to keep the baby healthy.Message 2: You and your growing baby need food for energy, body building, and protection. Meat, eggs, greens, vegetables, rice, and fruits help your baby grow. The ANC is your partner in the pregnancy. It is important to go to all 4 of your visits and to use the tablets that they have given to you. Your baby is continuing to grow! Your baby's fingernails and fuzzy hair are appearing and it's able to do things like swallow and kick. In the next 3 weeks, your baby will double in size. Body building foods like meat, beans and eggs are important for you and your baby. Try to take some every day. And remember; only take medicines given to you by a nurse. Traditional medicines can be dangerous for your baby. You might be feeling that you need to urinate a lot. This is a normal part of pregnancy. Try to drink less water before bed. If you feel pain or burning when you urinate you may have infection. Caregivers of Children Under 1 Message 1: Make sure your baby has its vaccination. In the first week, your baby should get polio vaccine by mouth and the BCG vaccine against TB by injection.Message 2: Keep the cord stump clean and dry. Do not force it to fall off. If there is discharge or redness visit the clinic. Infections can be serious. Congratulations on being a new mom! This week, make sure your baby has all its vaccinations, including the polio vaccine and the BCG vaccine against tuberculosis. You should start breastfeeding immediately and remember to only give your child breast milk for the first 6 months of his life. Carry your baby close to your breasts because it will help give your baby good physical and emotional conditions and help you to grow close. Keep your baby's cord stump clean and dry and do not force it to fall off. If there is discharge or redness visit the clinic. Infections can be serious. Your baby should be placed on his back for sleeping until he is strong enough to roll over himself. Abbreviations: ANC, antenatal care; BCG, bacille Calmette-Guérin; SMS, short message service; TB, tuberculosis.
- TABLE 2. Demographics of Registered Users, by Subscriber Type and Delivery Method (July 2011–June 2013)
Pushed SMS Pushed Voice Retrieved Voice Pregnant Women No. of registered users 704 238 1,559 Age, mean, y 25 26 25 Employed in formal sector, % 13 9 8 No. of weeks eligible for messages, mean 16 16 16 Caregivers of Children Under 1 No. of registered users 733 224 1,654 Age of child, mean, mo 4 4 4 Female, % 54 53 55 No. of weeks eligible for messages, mean 36 35 36 - TABLE 3. Delivery Success of Messages, by Delivery Method and Subscriber Type (September 2011–June 2013)
Pushed SMS Pushed Voice Retrieved Voice Messages Pregnancy Child Pregnancy Child Pregnancy Child No. attempted or expecteda 19,356 20,363 3,022 2,815 32,054 52,829 No. successfully received or retrieved 11,825 13,053 1,820 1,515 12,257 14,455 Percent success 61% 64% 60% 54% 38% 27% ↵a For retrieved voice messages, the expected number of messages retrieved is calculated weekly based on the number of current subscribers. For pushed SMS and voice messages, the number of messages attempted was based on actual number of attempts.
Pushed Pushed Retrieved SMS Voice Voice Total (n = 96) (n = 30) (n = 140) (N = 266) No. of subscribers Pregnancy messages 48 13 66 127 Child messages 48 17 74 139 No. of messages received, mean 6.9 3.1 3.7 4.7 Pushed Pushed Retrieved SMS Voice Voice Total Outcome (n = 96) (n = 30) (n = 140) (N = 266) Acceptability 99% 94% 100% 99% Comprehension 75% 63% 76% 75% New information 79% 76% 71% 77% Behavior change (intended or actual) 91% 56% 66% 74% Missing information was excluded from the analysis. If respondents answered that they had not received any messages, they were not asked questions about the message service.
