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ORIGINAL ARTICLE
Open Access

Improving Program Outcomes Through Responsive Feedback: A Case Study of a Leadership Development Academy in Nigeria

Teslim Aminu, Onajite Otokpen, Ijeoma Mmirikwe, Oluwasegun Adetunde, Ibidun Ajuwon, Adesina Adelakun, Abdulateef Salisu, Faisal Shuaib, Uchenna Igbokwe and Muyi Aina
Global Health: Science and Practice December 2023, 11(Supplement 2):e2200121; https://doi.org/10.9745/GHSP-D-22-00121
Teslim Aminu
aSolina Centre for International Development and Research, Abuja, Nigeria.
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  • For correspondence: teslimaminu{at}gmail.com
Onajite Otokpen
aSolina Centre for International Development and Research, Abuja, Nigeria.
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Ijeoma Mmirikwe
aSolina Centre for International Development and Research, Abuja, Nigeria.
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Oluwasegun Adetunde
aSolina Centre for International Development and Research, Abuja, Nigeria.
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Ibidun Ajuwon
aSolina Centre for International Development and Research, Abuja, Nigeria.
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Adesina Adelakun
bNational Primary Health Care Development Agency, Abuja, Nigeria.
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Abdulateef Salisu
aSolina Centre for International Development and Research, Abuja, Nigeria.
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Faisal Shuaib
bNational Primary Health Care Development Agency, Abuja, Nigeria.
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Uchenna Igbokwe
aSolina Centre for International Development and Research, Abuja, Nigeria.
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Muyi Aina
aSolina Centre for International Development and Research, Abuja, Nigeria.
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Figures & Tables

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  • FIGURE 1
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    FIGURE 1

    NPHCDA Capacity-Building Frameworka

    Abbreviations: M&E, monitoring and evaluation; NPHCDA, National Primary Health Care Development Agency; SOP, standard operating procedure.

    a Source: Solina Centre for International Development and Research.

  • FIGURE 2
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    FIGURE 2

    Modifications to the Leadership Development Academy Program Implementation Timeline Based on Received Feedbacka

    a Source: Solina Centre for International Development and Research.

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    FIGURE 3

    M&E Framework for NPHCDA Leadership Development Academya

    Abbreviations: CB, capacity-building; M&E, monitoring and evaluation; NPHCDA, National Primary Health Care Development Agency.

    a Source: Solina Centre for International Development and Research.

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    Leadership Development Academy enrollees participate in an in-class session. ©2020 Victor Odiba/Solina Centre for International Development and Research

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    FIGURE 4

    Comparison of Performance Across Defined Competencies of Participants in Cohorts 1 and 2 of the Leadership Development Academya

    Abbreviation: LDA, leadership development academy.

    a Source: Solina Centre for International Development and Research.

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    TABLE 1.

    Responsive Feedback Mechanism Stepwise Design for NPHCDA Leadership Development Academy

    Focus and DescriptionData Collected, Data Collection Tools, and Period of CollectionStakeholders InvolvedMeeting Fora to Discuss Data Findings and Objective Frequency
    Program design
    Align on:
    • Capacity-building support

    • Defining the scope of capacity-building

    • Plan to deploy the LDA

    Baseline assessment result;
    Baseline assessment forms; 3 months
    Executive director, departmental directors, TSU, supporting partnersKick-off meeting and then
    held weekly until program commencement
    To align on the need for capacity development and plan to build and sustain staff capacity
    RF incorporation:
    • Held multiple iterative sessions with the leadership of the NPHCDA and partner organizations to elicit feedback on the capacity-building design before rollout.

    • Feedback from key stakeholders was reflected in the design by using baseline assessment results and interviews to screen and select enrollees to ensure commitment as opposed to the use of the civil service quota system.

    • Initial program design allocated to span for 12 months but reduced to 6 months based on feedback from the NPCHDA leadership to ensure that staff do not lose focus of their assigned job functions at the agency.

    Implementation (by learning approaches)
    In-class session:
    Ensure trainees acquire the requisite knowledge to develop the focus skills of the LDA
    • Interactive lectures

    • Demonstrations

    • Individual and group exercises

    Pre- and post-assessment results;
    Baseline assessment evaluation form, in-class session assessment form, course delivery feedback form; 4 weeks (in 2 waves of 2 weeks each, where the second wave commences after the first wave of external rotation)
    TSU, steering committee, enrolleesProgram review meetings
    Held once
    To review assessment results, identification of trainees' strengths and weaknesses to inform area of support from the other learning approaches
    External rotation:
    Provide firsthand experience of different work cultures and the opportunity to apply knowledge gained and develop skills
    Logbook, supervisor's ratings;
    Logbook, performance appraisal, check-in visit feedback form; 12 weeks (in 2 waves of 6 weeks each that commences after each in-class session)
    TSU, externship supervisors from partner organizationsProgram review meetings held bi-weekly
    To review trainee's performance
    Mentorship:
    One-on-one sessions with an experienced professional to support the trainees to own their personal and professional leadership growth and development
    Midpoint evaluation tracker, mentee feedback form, mentor feedback form; 20 weeks (runs concurently with the external rotation and e-learning)TSU, mentors, steering committeeProgram review meetings held monthly
    To review trainee's activities towards achieving a personal development plan.
    To review implementation of mentor-prescribed activities
    E-learning:
    Expose trainee to carefully curated PHC content across multiple learning platforms to facilitate continuous learning
    Certificates of course completion
    Feedback forms, weekly check-in calls tracker; 10 weeks (runs concurrently with the external rotation)
    TSU, steering committeeProgram review meetings held weekly
    To review the status of completion of e-courses
    Capstone project:
    Apply all the knowledge and exhibit skills gained from the other learning approaches to plan and deliver technical assistance requests from SPHCBs
    Performance evaluation form; 13 weeks (commences after the first wave of external rotation and runs until the end of the LDA)TSU, partners, steering committee, secretariats, division directors, SPHCBProgram review meetings held biweekly
    To review implementation of capstone project; challenges and lessons learned
    Learning tour:
    Expose enrollees to successfully executed interventions outside Nigeria through discussions, site visits, and interviews along the health building blocks that are directly applicable to Nigeria's PHC priorities
    Learning tour report; 1 weekExecutive director, directors of divisions, TSU, Ministry of Health representatives, steering committee, supporting partners, other country's program directorsSenior management meetings and program review meetings
    Held once
    To review program design, implementation, and results
    RF incorporation:
    • Incorporated feedback from the enrollees, supervisors, and steering committee on the need for an objective evaluation of the external rotation.

    • Introduced a logbook and performance appraisal forms after the first wave of the first cohort.

    • Reviewed enrollees' feedback forms that revealed that some partner organizations did not offer an enabling environment (workspace and work assignments) for the enrollees to enable them to accomplish their milestones. As a result, postings were made based on the partner organization's ability and willingness to do so.

    • Observed a mismatch of enrollees to partner organizations based on the skills they need to acquire and made appropriate changes after receiving feedback from the enrollees and alignment with the steering committee.

    • To sustain learning enthusiasm, integrated cocurricular activities, such as picnics and weekend aerobic sessions, in the second wave of the in-class session based on enrollees' feedback.

    Review
    End of cohort review:
    Assess LDA enrollees on their view of the learning approaches for course correction and improvement
    LDA assessment result, LDA report;
    LDA assessment form, post-LDA assessment form; 4 weeks
    Executive director, division directors, TSU, steering committee, supporting partnersSenior management meetings, program review meetings
    Held once
    To review program design, implementation, and results
    RF incorporation:
    • Made modifications to the curriculum during the first cohort review.

    • Deprioritized vision and strategic thinking courses based on enrollees' feedback that the skill could not be applied within the agency.

    • Introduced a time management course to increase enrollees' work productivity.

    • These changes were reviewed and approved by the steering committee.

    • Removed learning tour from the learning strategy because it contributed very little to the skill or knowledge growth of the enrollees.

    • Abbreviations: LDA, leadership development academy; NPHCDA, National Primary Health Care Development Agency; PHC, primary health care; SPHCB, state primary health care board; TSU, technical support unit.

    • View popup
    TABLE 2.

    Fundamental Leadership and Management Skills Prioritized by Leadership Development Academy Curriculum

    SkillFocus Skills
    Effective communication1. Written communication
    2. Public speaking
    Problem-solving3. Innovation and creativity
    4. Analytical reasoning and critical thinking
    Team management5. Work planning and budgeting
    6. Influencing and negotiation
    7. Staff performance management
    8. Conflict management
    9. Team work
    10. Coaching and feedback
    11. Time management strategies
    12. Vision and strategic thinkinga
    Stakeholder management13. Stakeholder management
    14. Meeting and workshop management
    Programmatic15. Monitoring and evaluation
    16. Introduction to research
    17. Continuous learning and personal development
    Core ethics18. Institutional and personal ethics
    • ↵a Excluded in cohort 2 based on feedback.

    • Source: Solina Centre for International Development and Research.

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Global Health: Science and Practice: 11 (Supplement 2)
Global Health: Science and Practice
Vol. 11, No. Supplement 2
December 18, 2023
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Improving Program Outcomes Through Responsive Feedback: A Case Study of a Leadership Development Academy in Nigeria
Teslim Aminu, Onajite Otokpen, Ijeoma Mmirikwe, Oluwasegun Adetunde, Ibidun Ajuwon, Adesina Adelakun, Abdulateef Salisu, Faisal Shuaib, Uchenna Igbokwe, Muyi Aina
Global Health: Science and Practice Dec 2023, 11 (Supplement 2) e2200121; DOI: 10.9745/GHSP-D-22-00121

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Improving Program Outcomes Through Responsive Feedback: A Case Study of a Leadership Development Academy in Nigeria
Teslim Aminu, Onajite Otokpen, Ijeoma Mmirikwe, Oluwasegun Adetunde, Ibidun Ajuwon, Adesina Adelakun, Abdulateef Salisu, Faisal Shuaib, Uchenna Igbokwe, Muyi Aina
Global Health: Science and Practice Dec 2023, 11 (Supplement 2) e2200121; DOI: 10.9745/GHSP-D-22-00121
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    • ABSTRACT
    • BACKGROUND
    • NPHCDA LEADERSHIP DEVELOPMENT ACADEMY PROGRAM
    • RESULTS
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