Skip to main content

Main menu

  • Content
    • Current Issue
    • Advance Access
    • Archive
    • Supplements
    • Special Collections
    • Topic Collections
  • For Authors
    • Instructions for Authors
    • Tips for Writing About Programs in GHSP
      • Local Voices Webinar
      • Connecting Creators and Users of Knowledge
    • Submit Manuscript
    • Publish a Supplement
    • Promote Your Article
    • Resources for Writing Journal Articles
  • About
    • About GHSP
    • Editorial Team
    • Advisory Board
    • FAQs
    • Instructions for Reviewers

User menu

  • My Alerts

Search

  • Advanced search
Global Health: Science and Practice
  • My Alerts

Global Health: Science and Practice

Dedicated to what works in global health programs

Advanced Search

  • Content
    • Current Issue
    • Advance Access
    • Archive
    • Supplements
    • Special Collections
    • Topic Collections
  • For Authors
    • Instructions for Authors
    • Tips for Writing About Programs in GHSP
    • Submit Manuscript
    • Publish a Supplement
    • Promote Your Article
    • Resources for Writing Journal Articles
  • About
    • About GHSP
    • Editorial Team
    • Advisory Board
    • FAQs
    • Instructions for Reviewers
  • Alerts
  • Find GHSP on LinkedIn
  • Visit GHSP on Facebook
  • RSS
ORIGINAL ARTICLE
Open Access

Keeping the Customer Satisfied: Applying a Kano Model to Improve Vaccine Promotion in the Philippines

Jonas Wachinger, Mark Donald C. Reñosa, Jerric Rhazel Guevarra, Jhoys Landicho-Guevarra, Maria Paz Demonteverde, Catherine Silvestre, Vivienne Endoma, Jeniffer Landicho, Mila F. Aligato, Thea Andrea Bravo, Rachel P. Chase and Shannon A. McMahon
Global Health: Science and Practice December 2023, 11(6):e2300199; https://doi.org/10.9745/GHSP-D-23-00199
Jonas Wachinger
aHeidelberg Institute of Global Health, Heidelberg University Hospital, Heidelberg, Germany.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Mark Donald C. Reñosa
aHeidelberg Institute of Global Health, Heidelberg University Hospital, Heidelberg, Germany.
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Jerric Rhazel Guevarra
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Jhoys Landicho-Guevarra
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Maria Paz Demonteverde
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Catherine Silvestre
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Vivienne Endoma
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Jeniffer Landicho
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Mila F. Aligato
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Thea Andrea Bravo
bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Rachel P. Chase
aHeidelberg Institute of Global Health, Heidelberg University Hospital, Heidelberg, Germany.
cDepartment of Research Information Technology, The Ohio State University College of Medicine, Columbus, OH, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Shannon A. McMahon
aHeidelberg Institute of Global Health, Heidelberg University Hospital, Heidelberg, Germany.
dDepartment of International Health, Johns Hopkins University Bloomberg School of Public Health, Baltimore, MD, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
PreviousNext
  • Article
  • Figures & Tables
  • Supplements
  • Info & Metrics
  • Comments
  • PDF
Loading

Article Information

vol. 11 no. 6 e2300199
DOI 
https://doi.org/10.9745/GHSP-D-23-00199
PubMed 
38071542

Published By 
Global Health: Science and Practice
Online ISSN 
2169-575X
History 
  • Received: May 10, 2023
  • Accepted: November 8, 2023
  • Published online December 22, 2023.

Article Versions

  • Previous version (December 6, 2023 - 07:15).
  • You are viewing the most recent version of this article.
Copyright & Usage 
© Wachinger et al. This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are properly cited. To view a copy of the license, visit https://creativecommons.org/licenses/by/4.0/. When linking to this article, please use the following permanent link: https://doi.org/10.9745/GHSP-D-23-00199

Author Information

  1. Jonas Wachingera⇑,
  2. Mark Donald C. Reñosaa,b,
  3. Jerric Rhazel Guevarrab,
  4. Jhoys Landicho-Guevarrab,
  5. Maria Paz Demonteverdeb,
  6. Catherine Silvestreb,
  7. Vivienne Endomab,
  8. Jeniffer Landichob,
  9. Mila F. Aligatob,
  10. Thea Andrea Bravob,
  11. Rachel P. Chasea,c,
  12. Shannon A. McMahona,d
  1. aHeidelberg Institute of Global Health, Heidelberg University Hospital, Heidelberg, Germany.
  2. bDepartment of Epidemiology and Biostatistics, Research Institute for Tropical Medicine – Department of Health, Muntinlupa, Philippines.
  3. cDepartment of Research Information Technology, The Ohio State University College of Medicine, Columbus, OH, USA.
  4. dDepartment of International Health, Johns Hopkins University Bloomberg School of Public Health, Baltimore, MD, USA.
  1. Correspondence to Jonas Wachinger (jonas.wachinger@uni-heidelberg.de).
View Full Text

Statistics from Altmetric.com

Article usage

Article usage: December 2023 to June 2025

AbstractFullPdf
Dec 2023169522134
Jan 2024139251127
Feb 20244416564
Mar 2024015035
Apr 2024115742
May 202409315
Jun 202448539
Jul 202414522
Aug 202406717
Sep 202406315
Oct 202407526
Nov 202409717
Dec 202406524
Jan 202545613
Feb 2025310526
Mar 202507831
Apr 202508041
May 202506428
Jun 2025075

Cited By...

  • 1 Citations
  • Google Scholar
PreviousNext
Back to top

In this issue

Global Health: Science and Practice: 11 (6)
Global Health: Science and Practice
Vol. 11, No. 6
December 22, 2023
  • Table of Contents
  • About the Cover
  • Index by Author
Print
Download PDF
Article Alerts
Sign In to Email Alerts with your Email Address
Email Article

Thank you for your interest in spreading the word about Global Health: Science and Practice.

NOTE: We only request your email address so that the person you are recommending the page to knows that you wanted them to see it, and that it is not junk mail. We do not capture any email address.

Enter multiple addresses on separate lines or separate them with commas.
Keeping the Customer Satisfied: Applying a Kano Model to Improve Vaccine Promotion in the Philippines
(Your Name) has forwarded a page to you from Global Health: Science and Practice
(Your Name) thought you would like to see this page from the Global Health: Science and Practice web site.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Citation Tools
Keeping the Customer Satisfied: Applying a Kano Model to Improve Vaccine Promotion in the Philippines
Jonas Wachinger, Mark Donald C. Reñosa, Jerric Rhazel Guevarra, Jhoys Landicho-Guevarra, Maria Paz Demonteverde, Catherine Silvestre, Vivienne Endoma, Jeniffer Landicho, Mila F. Aligato, Thea Andrea Bravo, Rachel P. Chase, Shannon A. McMahon
Global Health: Science and Practice Dec 2023, 11 (6) e2300199; DOI: 10.9745/GHSP-D-23-00199

Citation Manager Formats

  • BibTeX
  • Bookends
  • EasyBib
  • EndNote (tagged)
  • EndNote 8 (xml)
  • Medlars
  • Mendeley
  • Papers
  • RefWorks Tagged
  • Ref Manager
  • RIS
  • Zotero
Share
Keeping the Customer Satisfied: Applying a Kano Model to Improve Vaccine Promotion in the Philippines
Jonas Wachinger, Mark Donald C. Reñosa, Jerric Rhazel Guevarra, Jhoys Landicho-Guevarra, Maria Paz Demonteverde, Catherine Silvestre, Vivienne Endoma, Jeniffer Landicho, Mila F. Aligato, Thea Andrea Bravo, Rachel P. Chase, Shannon A. McMahon
Global Health: Science and Practice Dec 2023, 11 (6) e2300199; DOI: 10.9745/GHSP-D-23-00199
del.icio.us logo Twitter logo Facebook logo Mendeley logo
  • Tweet Widget
  • Facebook Like
  • Google Plus One

Statistics from Altmetric.com

Jump to section

  • Article
    • ABSTRACT
    • INTRODUCTION
    • METHODS
    • RESULTS
    • DISCUSSION
    • CONCLUSIONS
    • Acknowledgments
    • Funding
    • Disclaimer
    • Author contributions
    • Competing interests
    • Notes
    • REFERENCES
  • Figures & Tables
  • Supplements
  • Info & Metrics
  • Comments
  • PDF

Related Articles

  • PubMed
  • Google Scholar

Cited By...

  • Messy but worth it: human-centred design as applied within a successful vaccine-promotive campaign
  • Google Scholar

More in this TOC Section

  • Presenting a Framework to Professionalize Health Supply Chain Management
  • People that Deliver Theory of Change for Building Human Resources for Supply Chain Management: Applications in sub-Saharan Africa and Southeast Asia
  • Exploring the Role of Gender in the Public Health Supply Chain Workforce in Low- and Middle-Income Countries
Show more ORIGINAL ARTICLE

Similar Articles

Subjects

  • Health Topics
    • Immunization/Vaccines
Johns Hopkins Center for Communication Programs

Follow Us On

  • LinkedIn
  • Facebook
  • RSS

Articles

  • Current Issue
  • Advance Access Articles
  • Past Issues
  • Topic Collections
  • Most Read Articles
  • Supplements

More Information

  • Submit a Paper
  • Instructions for Authors
  • Instructions for Reviewers

About

  • About GHSP
  • Advisory Board
  • FAQs
  • Privacy Policy
  • Contact Us

© 2025 Creative Commons Attribution 4.0 International License. ISSN: 2169-575X

Powered by HighWire