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SHORT REPORT
Open Access

Can a Smartphone Application Help Address Barriers to Reporting Substandard/Falsified Medical Products? A Pilot Study in Tanzania and Indonesia

Janelle M. Wagnild, Diana Lee, Babatunde Jayeola, Penny K. Lukito, Adam Fimbo and Kate Hampshire
Global Health: Science and Practice August 2023, 11(4):e2300034; https://doi.org/10.9745/GHSP-D-23-00034
Janelle M. Wagnild
aDepartment of Anthropology, Durham University, Durham, United Kingdom.
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Diana Lee
bWorld Health Organization, Geneva, Switzerland.
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Babatunde Jayeola
bWorld Health Organization, Geneva, Switzerland.
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Penny K. Lukito
cIndonesia National Agency of Drug and Food Control, Jakarta, Indonesia.
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Adam Fimbo
dTanzania Medicines and Medical Devices Authority, Dodoma, Tanzania.
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Kate Hampshire
aDepartment of Anthropology, Durham University, Durham, United Kingdom.
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Tables

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    TABLE 1.

    Characteristics of Health Facilities in Pilot Study on Smartphone Application to Report Substandard or Falsified Medical Products

    Tanzania, % (n=59)Indonesia, %  (n=62)
    Location
     Urban7864
     Rural2236
    Sector
     Public5741
     Private4156
     Other/unknown23
    Type
     Hospital7685
     Primary health care facility2415
    • View popup
    TABLE 2.

    Reported Barriers to Reporting Substandard and Falsified Medical Products Among Health Care Professionals in Tanzania and Indonesia

    ThemeSubthemesExample Quotations, TanzaniaExample Quotations, Indonesia
    Difficulties in identifying substandard or falsified productsDifficulty identifying substandard and falsified products“Knowledge among the health workers on how to identify and report counterfeit drugs/medical products.”

    “To judge whether it is a fake/substandard drug or not is difficult.”

    “Not knowing/not being able to distinguish/recognize real/fake drugs.”

    “There is a fear that the report we make is wrong.”

    Lack of general awareness/knowledge about substandard and falsified products“People are not knowledgeable on substandard and falsified medical products.”“If no one reports to us if there is a drug that is suspected to be fake/illegal.”
    Technical and logistical frustrations with current reporting systemsCurrent reporting process is unwieldy

    “Complicated yellow form for filling substandard and falsified medical product.”

    “The system we use is not user-friendly - it is time consuming.”

    “There is no way to quickly report drugs.”

    “Worry/fear the process becomes long/burdensome.”

    “There is no easier way of reporting yet.”

    Time/capacity constraints on reporting

    “Time limitations.”

    “Short staff.”

    “Dense work at the hospital.”
    No (prompt) feedback from national medicine regulatory authority after reporting

    “Lack of quick feedback mechanism after reporting.”

    “Follow-up and feedback of reported cases was not easy. It reduces the morale of reporting.”

    “Poor feedback from authority.”

    “Fear that there is no follow-up from the parties concerned.”
    Health care professional and public do not know how to report

    “Health care provider doesn’t have the education on what to do.”

    “Awareness of the public on how to report the resulted medical effect.”

    “Do not know clearly the reporting process.”
    Fears of repercussions: personal safety and reputational risksRisks to personal security

    “Threaten to reporters.”

    “No trust for privacy after reporting the matter.”

    “I’m afraid of because of reporting this, the hospital could get into trouble and lose employment.”

    “The reporter’s security guarantee.”

    “As an informant, there are considerations that need to be taken regarding the reporting of the drug, in the sense that the reporter is not suspected of more than his role so that legal protection is needed for the reporter.”

    Reputational risksNot applicable

    “When an incident occurs due to substandard or counterfeit drugs in my hospital, then it is reported, it will affect the public perception of my hospital even though the cause is unknown, so it is not reported.”

    “Barrier/paradigm that hospitals become fake drug carriers.”

    • View popup
    TABLE 3.

    Descriptions of Reports Submitted via the Smartphone Application in Tanzania and Subsequent Outcomes

    RegionnReport TypeProductProduct TypeProduct Suspected to Be Substandard or FalsifiedProduct Suspected to Have Caused Adverse Reaction or Unexpected Lack of EfficacyReporting ReasonTesting ResultsConclusionTMDA ActionReported to WHO
    Mbeya6MedicineCombiartAntimalarialSubstandard

    No (n=5)

    Yes (n=1)

    N/APassed Minilab by TLC but failed visual inspection - foreign marks on tablets and no manufacturing date on primary containerFalsifiedRecallYes
    Mbeya1Medical deviceNeoVacIV cannulaFalsifiedYesNot functioning properlySterility failureSubstandardRecallYes
    Mbeya1Medical deviceKit KathIV cannulaFalsifiedYesNot functioning properlySterility failureSubstandardRecallYes
    Dar es Salaam1Medical deviceCareStart MalariaRapid diagnostic testSubstandardYesErrored/no results; using up to 5 rapid diagnostic test per patientN/ASubstandardRecallYes
    Dar es Salaam3MedicineDiclofenac InjectionAnalgesicSubstandard

    Yes (n=2)

    No (n=1)

    N/AN/ASubstandardRecallYes
    Arusha1MedicineAdrenalineBroncho-dilator/cardiac stimulantSubstandardYesN/AN/AUnregisteredRecallN/A
    Tabora2MedicineMetronidazole tablets

    Antibiotic/antibacterial/

    antiprotozoal

    Substandard

    Yes (n=1)

    No (n=1)

    N/AN/AUnregisteredRecallN/A
    Mwanza1MedicineTranexamic acid tablets (Tranacad)AntifibrinolyticSubstandardYesN/ANot tested due to no sample availableNo conclusionN/AN/A
    Mwanza1Medical deviceSterile umbilical cord clampUmbilical cord clampSubstandardYesN/ANot tested due to no sample availableNo conclusionN/AN/A
    Mwanza1MedicineCoram 10AntihypertensiveSubstandardYesN/AN/AGenuineN/AN/A
    Arusha1MedicineD5 infusion injectable solutionHydrous dextroseSubstandardYesLeakage of productN/AGenuineN/AN/A
    Mtwara1MedicineLARTEMAntimalarialSubstandardYesADRsN/AGenuineN/AN/A
    • Abbreviations: ADR, adverse drug reaction; N/A, not applicable; TLC, thin-layer chromatography; TMDA, Tanzanian Medicines and Medical Devices Authority; WHO, World Health Organization.

    • View popup
    TABLE 4.

    Descriptions of Reports Submitted via the Smartphone Application in Indonesia and Subsequent Outcomes

    RegionnReport TypeProductProduct TypeDo You Suspect This Medical Product to be Substandard or Falsified?Do You Suspect the Product May Have Caused an Adverse Reaction or Unexpected Lack of Efficacy?Reporting ReasonTesting ResultsConclusionBPOM ActionReported to WHO
    DKI Jakarta1MedicineCetirizine syrupAntihistamineSubstandardNoLeakage of bottleNo sample at facility but another product within the same batch was tested and was within specificationSubstandard due to facility’s storage issuesProvided storage guidanceN/A
    DKI Jakarta1MedicineParacetamol syrupAnalgesicSubstandardNoBottle half-filled with unclear liquidNo sample at facility but another product within the same batch was tested and was within specificationSubstandard due to facility’s storage issuesProvided storage guidanceN/A
    Jawa Tengah1MedicineFresofol 1% MCT/LCT (Propofol)AnestheticSubstandardYesADRs, less effectiveTested; within specificationGenuineInput for inspectionN/A
    Jawa Tengah1MedicineSymbicort Turbuhaler (Bedesonide formoterol fumarate)CorticosteroidFalsifiedNoDifferent labeling on primary and secondary packagingNo sample at facility but received manufacturer confirmation that the product was genuineGenuineFollow-up with manufacturer on availability of retained samplesN/A
    Jawa Timur1MedicineRegivell Spinal 0.5% Bupivacaine-HeavyAnestheticSubstandardYesADRs, less effectiveNo sample at facility but received manufacturer confirmation that the product was genuineGenuineN/AN/A
    Jawa Timur1MedicineRegivell Spinal 0.5% Bupivacaine-Heavy (different batch than above)AnestheticSubstandardYesADRs, less effectiveNo sample at facility but received manufacturer confirmation that the product was genuineGenuineN/AN/A
    DI Yogyakarta1MedicineRanitidine injectionH2-blockerSubstandardNoEmpty ampuleNot tested due to sample unavailability; note another batch of this product was previously reported to BPOMSubstandardRecallNo
    DI Yogyakarta1MedicineDexamethasone tabletsCorticosteroidSubstandardNoHalf of primary packaging (strip) was emptyNot tested due to sample unavailability (disposed of by HCP)No conclusionInput for inspectionN/A
    DI Yogyakarta1MedicineIfison tablets (prednisone)CorticosteroidFalsifiedNoContained 1,000 tablets in bottleTested; within specificationGenuine; note manufacturers given grace period to switch from 1,000- to 100-tablet containersN/AN/A
    DI Yogyakarta1MedicineMethyl prednisoloneCorticosteroidSubstandardYesNo tablet in 1 part of stripTested; within specificationGenuineInput for inspectionN/A
    DI Yogyakarta1MedicineFludara oralAnti-cancerSubstandardNoDifferent batch number and expiry date on primary and secondary packagingNo, cannot be sampled due to high costGenuine; note this product was permitted on a temporary basisN/AN/A
    Jawa Barat1MedicineLincomycin KapsulAntibioticSubstandardNoSuspected leakageTested; within specificationGenuineN/AN/A
    Jawa Barat1OtherProvital PlusHealth supplementSubstandardNoPartially filled strip (missing tablet)N/A; out of scope of pilotN/A; out of scope of pilotN/AN/A
    Jawa Barat2OtherVossecalHealth supplementSubstandard

    No (n=1)

    Yes (n=1)

    1 broken tabletN/A; out of scope of pilotN/A; out of scope of pilotN/AN/A
    Jawa Barat1OtherHi-Bone ActiveHealth supplementSubstandardNo2 tablets in same packagingN/A; out of scope of pilotN/A; out of scope of pilotN/AN/A
    Banten0
    • Abbreviations: ADR, adverse drug reaction; BPOM, Indonesia National Agency of Drug and Food Control; HCP, health care professional; LCT long chain triglycerides; MCT, medium chain triglycerides; N/A, not applicable; WHO, World Health Organization.

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Global Health: Science and Practice: 11 (4)
Global Health: Science and Practice
Vol. 11, No. 4
August 28, 2023
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Can a Smartphone Application Help Address Barriers to Reporting Substandard/Falsified Medical Products? A Pilot Study in Tanzania and Indonesia
Janelle M. Wagnild, Diana Lee, Babatunde Jayeola, Penny K. Lukito, Adam Fimbo, Kate Hampshire
Global Health: Science and Practice Aug 2023, 11 (4) e2300034; DOI: 10.9745/GHSP-D-23-00034

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Can a Smartphone Application Help Address Barriers to Reporting Substandard/Falsified Medical Products? A Pilot Study in Tanzania and Indonesia
Janelle M. Wagnild, Diana Lee, Babatunde Jayeola, Penny K. Lukito, Adam Fimbo, Kate Hampshire
Global Health: Science and Practice Aug 2023, 11 (4) e2300034; DOI: 10.9745/GHSP-D-23-00034
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