Skip to main content

Main menu

  • Content
    • Current Issue
    • Advance Access
    • Archive
    • Supplements
    • Special Collections
    • Topic Collections
  • For Authors
    • Instructions for Authors
    • Tips for Writing About Programs in GHSP
      • Local Voices Webinar
      • Connecting Creators and Users of Knowledge
    • Submit Manuscript
    • Publish a Supplement
    • Promote Your Article
    • Resources for Writing Journal Articles
  • About
    • About GHSP
    • Editorial Team
    • Advisory Board
    • FAQs
    • Instructions for Reviewers

User menu

  • My Alerts

Search

  • Advanced search
Global Health: Science and Practice
  • My Alerts

Global Health: Science and Practice

Dedicated to what works in global health programs

Advanced Search

  • Content
    • Current Issue
    • Advance Access
    • Archive
    • Supplements
    • Special Collections
    • Topic Collections
  • For Authors
    • Instructions for Authors
    • Tips for Writing About Programs in GHSP
    • Submit Manuscript
    • Publish a Supplement
    • Promote Your Article
    • Resources for Writing Journal Articles
  • About
    • About GHSP
    • Editorial Team
    • Advisory Board
    • FAQs
    • Instructions for Reviewers
  • Alerts
  • Find GHSP on LinkedIn
  • Visit GHSP on Facebook
  • RSS
FIELD ACTION REPORT
Open Access

Developing and Testing a Chatbot to Integrate HIV Education Into Family Planning Clinic Waiting Areas in Lusaka, Zambia

Eileen A. Yam, Edith Namukonda, Tracy McClair, Samir Souidi, Nachela Chelwa, Nelly Muntalima, Michael Mbizvo and Ben Bellows
Global Health: Science and Practice October 2022, 10(5):e2100721; https://doi.org/10.9745/GHSP-D-21-00721
Eileen A. Yam
aPopulation Council, Washington, DC, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
  • For correspondence: eileen.yam{at}get-carrot.com
Edith Namukonda
bPopulation Council, Lusaka, Zambia.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Tracy McClair
aPopulation Council, Washington, DC, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Samir Souidi
cInternational Rescue Committee, New York, NY, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Nachela Chelwa
bPopulation Council, Lusaka, Zambia.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Nelly Muntalima
bPopulation Council, Lusaka, Zambia.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Michael Mbizvo
bPopulation Council, Lusaka, Zambia.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Ben Bellows
dNivi, Inc., Washington, DC, USA.
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
PreviousNext
  • Article
  • Figures & Tables
  • Info & Metrics
  • Comments
  • PDF
Loading

Figures & Tables

Figures

  • Tables
  • FIGURE 1
    • Download figure
    • Open in new tab
    • Download powerpoint
    FIGURE 1

    User Interface of HIV/FP Chatbot

    Abbreviations: FP, family planning; STI, sexually transmitted infection.

  • FIGURE 2
    • Download figure
    • Open in new tab
    • Download powerpoint
    FIGURE 2

    HIV/FP Chatbot User Feasibility and Acceptability (N=30)

    Abbreviation: FP, family planning.

  • FIGURE 3
    • Download figure
    • Open in new tab
    • Download powerpoint
    FIGURE 3

    HIV/FP Chatbot Effect on User Knowledge and Provider Interaction (N=30)

    Abbreviations: FP, family planning; PrEP, pre-exposure prophylaxis.

Tables

  • Figures
    • View popup
    TABLE 1.

    Illustrative HIV/FP Chatbot Messages

    TopicIllustrative Chat QuestionIllustrative Response
    Background on HIVAs you may know, HIV affects many women. Have you heard of HIV?[If client responds “No” or “Not sure”]
    Let me give you some background on HIV. HIV can be acquired through bodily fluids, including through sexual contact, and through breast milk and blood. HIV destroys the immune system, making it difficult for the body to fight off infection.
    Sexual behavioral riskMale and female condoms are the only contraceptive methods that also protect you from HIV or other STIs. But sometimes it's hard to use condoms every time you have sex. With your partner(s), do you feel like you can always use condoms when you have sex?[If client responds “Yes”]
    Great! Consistent condom use is an effective way of lowering your chance of getting HIV.
    Partner characteristicsWomen whose partner(s) has/have HIV could be at risk of catching HIV from him/them during sex. Is/are your partner(s) living with HIV?[If client responds “Yes”]
    This is important information to share with your provider as you think about your contraceptive choices. You may also wish to discuss with your provider how you can get tested for HIV.
    Dual protectionThere also is an exciting new medicine that people can take to reduce their risk of getting HIV. It's called pre-exposure prophylaxis or PrEP. This is a daily medication that can help reduce your risk of getting HIV. Some women want to use PrEP in addition to contraceptive methods so they can be protected from both pregnancy and HIV. Would you be interested in learning more about PrEP?[If client responds “Yes”]
    Great! When you see your provider, this would be a good opportunity to talk about your interest in PrEP, and learn how you can get it.
    • Abbreviations: FP, family planning; PrEP, pre-exposure prophylaxis; STI, sexually transmitted infection.

    • View popup
    TABLE 2.

    Demographic Characteristics of HIV/FP Chatbot Testers in Lusaka, Zambia (N=30)

     No. (%)
    Age, years 
     <181 (3.3)
     18–249 (30.0)
     25–3419 (63.3)
     35+1 (3.3)
    Marital status 
     Single, never married5 (16.7)
     Married or cohabitating24 (80.0)
     Divorced/widowed1 (3.3)
    Highest level of education completed 
     Primary or less6 (20.0)
     Secondary or more24 (80.0)
    • Abbreviation: FP, family planning.

PreviousNext
Back to top

In this issue

Global Health: Science and Practice: 10 (5)
Global Health: Science and Practice
Vol. 10, No. 5
October 31, 2022
  • Table of Contents
  • About the Cover
  • Index by Author
Print
Download PDF
Article Alerts
Sign In to Email Alerts with your Email Address
Email Article

Thank you for your interest in spreading the word about Global Health: Science and Practice.

NOTE: We only request your email address so that the person you are recommending the page to knows that you wanted them to see it, and that it is not junk mail. We do not capture any email address.

Enter multiple addresses on separate lines or separate them with commas.
Developing and Testing a Chatbot to Integrate HIV Education Into Family Planning Clinic Waiting Areas in Lusaka, Zambia
(Your Name) has forwarded a page to you from Global Health: Science and Practice
(Your Name) thought you would like to see this page from the Global Health: Science and Practice web site.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Citation Tools
Developing and Testing a Chatbot to Integrate HIV Education Into Family Planning Clinic Waiting Areas in Lusaka, Zambia
Eileen A. Yam, Edith Namukonda, Tracy McClair, Samir Souidi, Nachela Chelwa, Nelly Muntalima, Michael Mbizvo, Ben Bellows
Global Health: Science and Practice Oct 2022, 10 (5) e2100721; DOI: 10.9745/GHSP-D-21-00721

Citation Manager Formats

  • BibTeX
  • Bookends
  • EasyBib
  • EndNote (tagged)
  • EndNote 8 (xml)
  • Medlars
  • Mendeley
  • Papers
  • RefWorks Tagged
  • Ref Manager
  • RIS
  • Zotero
Share
Developing and Testing a Chatbot to Integrate HIV Education Into Family Planning Clinic Waiting Areas in Lusaka, Zambia
Eileen A. Yam, Edith Namukonda, Tracy McClair, Samir Souidi, Nachela Chelwa, Nelly Muntalima, Michael Mbizvo, Ben Bellows
Global Health: Science and Practice Oct 2022, 10 (5) e2100721; DOI: 10.9745/GHSP-D-21-00721
del.icio.us logo Twitter logo Facebook logo Mendeley logo
  • Tweet Widget
  • Facebook Like
  • Google Plus One

Statistics from Altmetric.com

Jump to section

  • Article
    • ABSTRACT
    • BACKGROUND
    • PROCESS FOR DEVELOPING WAITING-AREA CHATBOT
    • CHATBOT USER TEST
    • CONCLUSIONS
    • Acknowledgments
    • Funding
    • Author contributions
    • Competing interests
    • Notes
    • REFERENCES
  • Figures & Tables
  • Info & Metrics
  • Comments
  • PDF

Related Articles

  • No related articles found.
  • PubMed
  • Google Scholar

Cited By...

  • No citing articles found.
  • Google Scholar

More in this TOC Section

  • Disinfection of Neonatal Resuscitation Equipment in Resource-Limited Settings: Lessons From a Mixed-Methods Implementation Experience in Kenya
  • Integrating Gender-Based Violence Services Into HIV Care: Insights From Malawi
  • Early Effects of Information Revolution Interventions on Health Information System Performance in Ethiopia
Show more FIELD ACTION REPORT

Similar Articles

Subjects

  • Cross-Cutting Topics
    • Digital Health
    • Service Integration
  • Health Topics
    • HIV/AIDS
    • Infectious Diseases
Johns Hopkins Center for Communication Programs

Follow Us On

  • LinkedIn
  • Facebook
  • RSS

Articles

  • Current Issue
  • Advance Access Articles
  • Past Issues
  • Topic Collections
  • Most Read Articles
  • Supplements

More Information

  • Submit a Paper
  • Instructions for Authors
  • Instructions for Reviewers

About

  • About GHSP
  • Advisory Board
  • FAQs
  • Privacy Policy
  • Contact Us

© 2026 Creative Commons Attribution 4.0 International License. ISSN: 2169-575X

Powered by HighWire