1 | Client education and behavior change communication (BCC) | • Short Message Service (SMS) |
• Multimedia Messaging Service (MMS) |
• Interactive Voice Response (IVR) |
• Voice communication/Audio clips |
• Video clips |
• Images |
2 | Sensors and point-of-care diagnostics | • Mobile phone camera |
• Tethered accessory sensors, devices |
• Built-in accelerometer |
3 | Registries and vital events tracking | • Short Message Service (SMS) |
• Voice communication |
• Digital forms |
4 | Data collection and reporting | • Short Message Service (SMS) |
• Digital forms |
• Voice communication |
5 | Electronic health records | • Digital forms |
• Mobile web (WAP/GPRS) |
6 | Electronic decision support (information, protocols, algorithms, checklists) | • Mobile web (WAP/GPRS) |
• Stored information “apps” |
• Interactive Voice Response (IVR) |
7 | Provider-to-provider communication (user groups, consultation) | • Short Message Service (SMS) |
• Multimedia Messaging Service (MMS) |
• Mobile phone camera |
8 | Provider work planning and scheduling | • Interactive electronic client lists |
• Short Message Service (SMS) alerts |
• Mobile phone calendar |
9 | Provider training and education | • Short Message Service (SMS) |
• Multimedia Messaging Service (MMS) |
• Interactive Voice Response (IVR) |
• Voice communication |
• Audio or video clips, images |
10 | Human resource management | • Web-based performance dashboards |
• Global Positioning Service (GPS) |
• Voice communication |
• Short Message Service (SMS) |
11 | Supply chain management | • Web-based supply dashboards |
• Global Positioning Service (GPS) |
• Digital forms |
• Short Message Service (SMS) |
12 | Financial transactions and incentives | • Mobile money transfers and banking services |
• Transfer of airtime minutes |