TABLE 1 Results of Observation of CHEWs’ Counseling Skills, Bauchi and Sokoto States of Nigeria, 2013–2014 (%)

Checklist Item	Baseline (N = 164)	Endline (N = 144)
Welcomed the client in a friendly manner	99	100
Provided information on different types of contraceptives (to new clients)	70^*	96^*
Asked open-ended questions	76^*	88^*
Encouraged client to ask questions	67^*	90^*
Treated client with respect	95^*	100^*
Saw client in private	77^*	94^*
Discussed a return visit	78^*	89^*
Asked client her concerns with any method	62^*	83^*
Used visual aids	31^*	72^*
Used client record	59^*	82^*
Assured client of confidentiality	52^*	91^*