Table 6. Client Perceptions of Quality of Care and Client Satisfaction, N = 585

Characteristic	Percent
Friendliness of DSO
Talked to client in a friendly way	89.1
Did not talk to client much	8.7
Talked to client in a unfriendly way	2.2
DSO treated client with respect	100.0
Trust the DSO will protect privacy
Yes	93.3
No	1.2
Do not know	5.3
Missing	0.2
Feel family planning DSO services are affordable
Yes	75.6
No^a	21.7
Missing^a	2.7
Will continue to go to DSO for family planning services
Yes	94.0
No	5.5
Missing	0.5
Satisfied with the way the DSO provided the method
Yes	99.0
No	1.0
Satisfied with DMPA^b
Very much satisfied	73.9
Somewhat satisfied	22.2
Not at all satisfied	3.3
Missing	0.6
Always go to same DSO for DMPA^b
Yes	90.0
No	9.8
Missing	0.2

Abbreviations: DSO, drug shop operator; DMPA, depot medroxyprogesterone acetate.
↵a Many of the clients with “no” or “missing” responses had received services for free.
↵b Data among DMPA users only (n = 460).