Table 3. Rotated Factor Loadings for Scale Items Measuring Patient Perceptions of Quality

Scale Items	Factor 1 Medical Advice	Factor 2 Medical Consultation	Factor 3 Staff Behavior	Factor 4 Facility Infrastructure
The doctor gave you complete information about your illness	0.7639	0.1559	0.1004	0.076
The doctor gave you complete information about your treatment	0.7236	0.1571	0.1518	0.1122
The doctor gave you advice about ways to avoid illness and stay healthy	0.493	0.2062	0.1809	0.1392
Staff of the health facility talked to you politely	0.1226	0.1797	0.7163	0.1055
Staff of the health facility were helpful	0.1567	0.195	0.7398	0.1342
Staff behavior was good	0.0797	0.2126	0.7501	0.1352
The doctor gave you adequate time	0.1711	0.5901	0.3463	0.0986
The doctor listened carefully to what you had to say	0.1172	0.6832	0.2631	0.0777
The doctor checked you properly	0.269	0.6117	0.1441	0.2124
The doctor was ready to answer all your questions	0.1703	0.6462	0.2189	0.0969
Cleanliness of the health facility was adequate	0.1205	0.0621	0.1663	0.5349
This health facility had all requisite amenities	0.107	0.1453	0.1366	0.7675
This health facility had all the drugs you needed	0.1072	0.1065	0.1984	0.5522

Items in boldface represent those that have high loadings on a particular factor. Items with high loadings were then used to interpret the factor and to construct the perceived quality sub-scales.