TABLE 5.

Proportion of Clients Reporting Being “Very Satisfied” With Aspects of Services, by Country and Service Delivery Modality

	DRC (N=235)			Tanzania (N=200)			Uganda (N=150)
	Static (n=55) %	Outreach/SpecialFP Day (n=180) %	OR (95% CI)^a	Static (n=100) %	Outreach (n=100) %	OR (95% CI)^a	Static (n=90) %	Outreach (n=60) %	OR (95% CI)^a
Amount of time waited to see a provider	69.1	32.2	0.2 (0.1, 0.8)^*	94.0	84.0	0.3 (0.1, 0.8)^*	27.8	66.7	5.2 (2.3, 12.0)^***
Privacy of your consultation with the provider	78.2	42.2	0.2 (0.0, 1.1)	94.0	91.0	0.6 (0.0, 0.8)^***	72.2	95.0	7.3 (1.6, 33.3)^*
The cleanliness of the facility	65.5	25.0	0.2 (0.0, 1.2)	85.0	81.0	0.8 (0.2, 2.4)	41.1	61.7	2.3 (0.7, 8.0)
The amount of FP information you were given	65.5	27.8	0.2 (0.0, 0.8)^*	88.0	85.0	0.8 (0.2, 2.6)	56.7	73.3	2.1 (1.2, 3.7)^**
The opportunity to ask questions	45.5	16.9	0.2 (0.1, 0.7)^**	87.0	80.0	0.6 (0.2, 1.7)	71.1	95.0	7.7 (1.9, 31.0)^**
The quality of the FP counseling you received	61.1	33.9	0.3 (0.1, 1.3)	91.0	85.0	0.6 (0.3, 1.1)	46.7	68.3	2.5 (1.4, 4.3)^**
The way you were treated by staff	87.3	43.3	0.1 (0.0, 0.4)^***	95.0	88.0	0.4 (0.2, 0.7)^**	67.8	86.7	3.1 (1.2, 8.3)^*
The way you were treated by the provider	89.1	43.3	0.1 (0.0, 0.7)^*	95.0	88.0	0.4 (0.1, 1.5)	87.8	98.3	8.2 (0.7, 88.9)
Overall satisfaction with services	79.6	40.6	0.2 (0.0, 2.0)	96.0	89.0	0.3 (0.2, 0.6)	78.9	91.7	2.9 (0.7, 11.8)

Abbreviations: CI, confidence interval; DRC, Democratic Republic of the Congo; FP, family planning; OR, odds ratio.
↵* P≤.05;
↵** P≤.01;
↵*** P≤.001.
↵a Error estimates are adjusted for clustering by facility.