2013 (N=220) | 2014 (N=208) | 2015 (N=265) | |
---|---|---|---|
Quality-related variables | |||
Average number of family planning methods learned about during visit | 4 | 3 | 4 |
Received about the right level of information during visit (not too much or too little) | NA | 74% | 82% |
Were counseled on a method other than the one they received | NA | NA | 92% |
Received counseling on side effects | 50% | 86% | 91% |
Received instructions on what to do if had problems/side effects | 93% | 97% | 91% |
Felt comfortable to ask questions | NA | 96% | 80% |
Satisfaction-related variables | |||
Satisfied or very satisfied with: | |||
Overall experience | 100% | 100% | 99% |
Operating hours | 95% | 94% | 89% |
Facility cleanliness | 93% | 98% | 82% |
Length of waiting time after registration | 93% | 96% | 85% |
Respectfulness of staff | 98% | 100% | 99% |
Level of privacy during time with provider | 97% | 99% | 98% |
Abbreviations: MSIM, Marie Stopes International Mali; NA, not asked.