Stage | Step | Approximate Time | Key Partners | Prerequisites for Deployment | Key Challenges |
---|---|---|---|---|---|
Preparationa | 1. Design of Application | 1 week | Dimagi | • Vetted contact tracing protocols available from CDC, WHO, and GoG | • Availability of standard contact tracing protocol |
2. Development of Dashboards | 4 weeks | Tableau Foundation, Tableau consultants, Dimagi | • Data requirements and desired indicators available from GoG and partners • Stable Internet and electricity available in country to access dashboards | • Interoperability of Dimagi’s data infrastructure and Tableau system | |
Deploymenta | 3. Procurement and Configuration of Equipment | 2 weeks | Ericsson, UNFPA, Blue Zones | • Logistics protocols in place for accepting and processing equipment donations • Telecommunications network identified for highest coverage in different prefectures | • Manpower to configure phones • Logisticians to help clear donated equipment • Cash flow availability for voice and data plans |
4. Training of Trainers | 2 daysb | UNFPA, GoG | • Trainers pre-identified and hired by GoG | • Quality of some trainers | |
5. Training of Contact Tracers and Supervisors | 2–3 daysb | UNFPA, GoG | • Contact tracers and supervisors pre-identified and hired by GoG • Contact tracers trained on contact tracing protocol • Supervisors trained on contact tracing protocol and supervision activities | • Accountability of supervisors to supporting CommCare troubleshooting needs • Gaps in training on basic contact tracing protocols • Technological literacy level of some contact tracers | |
6. Deployment of Mobile Application | 1 day | UNFPA, GoG | • Completion of contact tracer training • Distribution of smartphones, chargers, SIM cards, and other equipment to contact tracers • Contact tracer consent on proper-use protocols for smartphones and other equipment | • Quality, timely make-up trainings for contact tracers who were not able to attend initial training and were still expected to monitor contacts using smartphones • Abuse of phone and/or data by contact tracers for personal use | |
Adaptation | 7. Data Validation | 1 dayb | UNFPA, GoG | • Contact tracing data from paper forms available and vetted | • Availability of up-to-date paper-based data • Quality of data from paper-based databases |
8. Modification of CommCare Application | 1 weekb | Dimagi | • Feedback on application content available from local partners and users based on use during pilot phase | • Conversion of nuanced field protocols to automated skip logic and prompts • Distribution of heavy multimedia files • Coordination of updates where application was already deployed | |
9. Training and Deployment of Information Officers | 1–4 weeksb depending on applicants | GoG | • Interest and willingness from GoG to work with information officers within commune or prefecture‐level offices • Internet access in government offices where information officers would be working • Space for information officers to work in government offices | • Availability of qualified applicants in rural areas • Management of expectations with GoG, with some information officers having to support directly on supervision • Some transportation gaps in rural areas where information officers had to support on direct supervision |